Expert Customer Service
At Lumens, we take service excellence to a new level. We are passionate about helping our customers find the perfect fixture for their space. Whether it's a small remodel, a massive new construction project or the purchase of that just-right table lamp or modern gift, we are here to help.
We have brought together an impressive team of lighting professionals - many with over 10 years of lighting experience. All of our sales people are ALA certified, but that's just the foundation. Our hunger for knowledge in the areas of lighting and design drives us to be in a constant state of learning. We have weekly training sessions to make sure we are up to speed on the latest trends and technology advancements.
We are committed to complete satisfaction and are not just focused on making a sale. We want to truly understand both your functional requirements as well as your aesthetic desires before making recommendations. In addition, we are here to help with tracking down missing shipments, dealing with production delays as well as issues surrounding handling returns and replacements.
We listen to our customers, surveying them often, and are proud to have 98% satisfaction scores. We love to get positive feedback and rave reviews - and we get tons of them - we've shared just a few on our 'brag board!' below - but we also read the ones with constructive criticism. We strive to learn from our mistakes and are constantly looking for ways to improve our customer's experience. Welcome to Lumens. We are glad you stopped by and we hope to brighten your day!
Here's how you can Contact Us.
What Lumens Customers Have to Say About Our Service...
“Absolutely love all folks at Lumens. Wish the rest of the world ran as well!” - Marie
“Best experience I've had with online ordering.” - Judy
“Just keep doing business like you’re doing and everything will be fine. Good work and good web site.” – Richard
“Lumens customer service was extremely helpful in tracking down some hard-to-find items.” – David
“You people are amazing! Thank you for your excellent service and for your wonderful product selection!!” – Gerald
“Superlative customer service team! My interaction with Lumens was hands-down the best sales experience I've ever had.” - John
“The customer service at Lumens is excellent. I have always found the people to be extremely friendly and knowledgeable.” - Lynne
“Excellent service, wonderful product and clean site. I LOVE LUMENS!” - Sarah