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Pricing & Low-Price Guarantee


Lumens Low-Price Guarantee

In addition to our incredible specials and price promotions, Lumens is committed to offering you the lowest possible price on every product we sell, every day of the year. If you ever find the exact same product advertised for less anywhere, within 30 days of your Lumens purchase, please let us know and we will happily match that price. Keep in mind that shipping and handling fees will be taken into consideration. For example, if Lumens offers free shipping and the competitor charges for shipping, then the total price, including shipping, will be matched. We may require some form of verification of the offer and it must be made by an authorized dealer of the product, following manufacturer pricing guidelines and policies and it must be a stock item. The Low-Price Guarantee excludes clearance, closeout, returned items, Minka Aire, Minka Lavery, George Kovacs & Metropolitan Lighting products. Other restrictions may apply, but why not ask? For more information please contact Customer Service.

Pricing or Product Description Discrepancies

Lumens makes every effort to ensure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. If this happens, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Lumens is not responsible for outdated or inaccurate pricing on other websites, affiliates or advertisers. We appreciate being notified when such errors occur so that they can be reported and corrected quickly. We appreciate your assistance and understanding.

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