Shipping Charges & White Glove
Shipping Surcharges Apply to Some Items
While we offer free shipping on most items on our website, it may not apply to heavy, over-sized or fragile items. In addition, some manufacturers require the addition of a shipping surcharge. When applicable, the supplemental shipping charge is shown on the product page and will be added to your order at checkout.
Freight shipping is often required for especially heavy, large or fragile lighting fixtures and furniture. The manufacturer will determine the best shipping method.
Freight shipping takes approximately 5-7 business days and may not be expedited. If you are purchasing items that ship by freight to Hawaii, Alaska, Puerto Rico or Canada, then additional charges will apply. After you place your order we will send you a shipping quote via email within two business days. Once you have approved the quote, the freight item(s) on your order will be processed.
With our standard Curbside Delivery, your items will be delivered right outside of your residence or business--for example, to your front sidewalk, driveway or porch. This option does not include delivery to indoor locations or above the first floor. Also, it does not include unpacking or assembly. The cost for Freight Shipping, which includes standard curbside delivery, is displayed on the product page and is added to your order when you check out.
White Glove Delivery
Upgrade to White Glove Delivery and your purchases will be brought into your home or business by two handlers and delivered to the room of your choice. The service does not include assembly. The cost of adding White Glove Delivery is displayed on the product page and you will have the option of adding this service to your order.
Contact Customer Service if you need assistance or have questions.