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Checkout Process


When you are ready to complete your purchase, follow these steps to check out:

For registered users:

  • If you are a returning customer and have an account at Lumens, please sign in using your email address and password, and you will be taken directly to the first Checkout tab.

For non-registered users:

  • If you don’t have an account or if it’s your first time purchasing with us, you can create an account or check out as a guest. We encourage you to create an account so you can check out faster with saved billing and shipping information, review order history and track orders, save items to Project Manager, Wish Lists and Gift Registries and you can write product reviews.

Enter shipping information. Enter the name, address and phone for where you would like your order shipped.

Select shipping method. Choose your preferred shipping option for the item(s) you have chosen.

Enter billing information. Enter your billing name, address and phone number as it appears on your credit card statement. Your payment will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. Enter any gift cards or promotional codes on this page as well.

Place order. Here you’ll find a summary of the items you are ordering, as well as the shipping and billing addresses for the order. Verify the information is correct and click “Submit Order.”

Purchase summary. After your order is submitted, a confirmation page will provide you with an order number and the details related to your order. We recommending printing this page for your records.

Order and shipment confirmations. You will receive an order confirmation email which will include the order number that can be used to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation email detailing which items have shipped. If your order contains multiple items, they may ship and arrive on different days, depending on stock availability.