International (except Canada)
Lumens partners with International Checkout, a trusted third-party company, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and provide customer service.
Here are phone numbers for International Checkout Customer Service by country:
- USA and Canada: +1866.682.0641
- USA Phone: +001.310.601.8196
- UK Phone: +44.20.8133.2436
- Australia Phone : +61.28003.4685
- Denmark Phone : +45.369.50312
- Sweden Phone : +46.4069.35779
- Hong Kong Phone : +852.8175.6057
- Japan Phone : +81.50553.46826
- Finland Phone : +358.(02)3619.0437
- Brazil Phone : +55.(11)3230.9539
- Ireland Phone : +353.1443.3715
- Mexico Phone : +52.558.421.8266
- New Zealand Phone : +64.9889.0408
Alternatively, you may choose to use a freight forwarder or other service to transport your products to an international location. However, any claims for damaged/defective goods must be submitted to us within 48 hours of delivery at the US location and you must retain the product and packaging at that location for inspection. Requests for return for any other reason must be made within 30 days of our delivery to that location and the return shipping labels will only be issued for that US or Canada location. All shipments, returns and replacements will only be handled to and from a US or Canada location. Lumens is not responsible for replacing products once they have been shipped from the initial destination or if the stated timeframes have passed.
We may accept some International Credit Cards for orders shipping to a US location. However, in certain cases, especially for large orders, a wire transfer may be required. Please contact Customer Service for assistance.
When shopping for and ordering lighting for international destinations, please consider electrical compatibility.