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Accessibility Policy


Lumens cares about every customer's experience. We are committed to providing access to all individuals — with or without disabilities — shopping with us. We are in the process of making Lumens.com accessible to everyone.

If you have difficulty accessing information on this site, particularly if using assistive technology including screen readers, eye tracking devices, or voice recognition software, please contact us, or call us at (877) 445-4486 with the following information:

  • URL (web address) of the material you tried to access
  • The problem you experienced
  • Your contact information

We'll get back to you as soon as we can and attempt to provide the information you're seeking.

 

We are currently integrated with EqualWeb. EqualWeb is committed to promoting web accessibility for people with disabilities. We are continually improving the user experience for all site visitors and applying the relevant accessibility standards. EqualWeb has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site. This website conducted a process to implement an automatic accessibility tool to conform as closely as possible to the standards set by the WCAG 2.2 (Web content Accessibility Guidelines 2.2) at the AA level. The use of automatic accessibility widget  accordance with our Terms of Service (AS IS). Measures taken to make this website more accessible EqualWeb's automatic accessibility tool implements the following measures to websites on which it is installed:

Enables keyboard navigation

  • Fonts - Ability to increase and decrease the site font, adjust, align etc'
  • Change color contrast based on dark background
  • Change color contrast based on a light background
  • Change the Site's colors
  • Matching and monochrome option for color blind people
  • Change the font for readability
  • Increase the cursor and change its color to black or white
  • Increase the display to 200%
  • Highlight links on the site
  • Highlighting headers on the site
  • Display an alternative description of the images
  • Increase the content chosen by the cursor, showed in a tooltip
  • Describe words by mouse selection
  • Displays the site's contents in a new window clearly and readable
  • Enables users to type contents using the mouse
  • Stops blinking and flashing of moving elem
  • Compatibility with browsers and assistive technology

Our mission goal is to be able to support the widest array of browsers and assistive technologies as possible. We have therefore invested efforts to support popular systems with high market share, including Chrome, Firefox, edge, Opera and Safari VoiceOver on a MAC. We have also addressed JAWS and NVDA assistive technologies for Windows and MAC.


Technical specifications

Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used. Use of Third-Party Sites & Components When 3rd party components or websites are used on the website, such as Facebook, Instagram, YouTube, Twitter, chats and others, which are not statement-controlled by us, may present challenges for individuals with disabilities that we are not able to remedy. Here are samples of Accessibility Policies provided from some 3rd party sites:


Contact details of a Compliance Officer

It is our intention to resolve any complaint to your satisfaction, however, should you have any questions about our accessibility policy, including any requests to exercise your legal rights, please contact our Compliance Officer:   

 

Feedback

Despite our efforts to make site browsing accessible for people with disabilities, some pages may yet to be accessible, or the appropriate technological solution has not yet been found it is possible that some pages or sections on this website have Human mistakes, for a variety of reasons. We are dedicated to keep improving the accessibility features and interface of our product. Notice something wrong? you are most welcome to reach out to us at:     


Notes

Despite our efforts to make site browsing accessible for people with disabilities, some pages may yet to be accessible, or the appropriate technological solution has not yet been found. We continue our efforts to improve site accessibility as much as possible, with the belief and moral commitment to enable the site to be used by the general population, including people with disabilities.

you can contact us by using the “Feedback” button and filling out the form. You may also reach out to us by email at [email protected].

 

Some brands are excluded.

&Tradition, Alessi, Artek, Arteriors, B&B Italia, Bambrella, BDI, Bernhardt Design, Big Ass Fans, Blomus, Blu Dot, Calligaris, Cappellini, Carl Hansen, Casablanca Fan Company, Cerno, Cherner Chair Company, Chilewich, Copeland Furniture, Corbett Lighting, Craftmade Fans, Cyan Design, Davide Groppi, dweLED, EcoSmart Fire, Eglo, Ethnicraft, Fanimation Fans, Fatboy, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Fritz Hansen, Gabriel Scott, Gan Rugs, Generation Lighting, George Kovacs, Greenington, Gus Modern, Heller, Herman Miller, Hinkley, Hubbardton Forge, Hudson Valley Lighting, Humanscale, Hunter Fans, Huppe, Iittala, J. Adams & Co., Juniper Design, Kebe, Knoll, Lafer, Lafuma, Lechuza, Loll Designs, Loloi, Louis Poulsen, Lyon Beton, LZF, Magis, Marset, Metropolitan Lighting, Midj, Minka Aire Fans, Minka-Lavery, Mitzi, Modern Fan Company, Modern Forms, Modloft, Modloft Black, Moooi Carpets, Nanimarquina, Nomon, Oxygen Lighting, Pablo Designs, Petite Friture, Poltrona Frau, QLOCKTWO, Quorum International, Regina Andrew, Roll & Hill, RS Barcelona, Schonbek, Secto Design, SONNEMAN Lighting, Steelcase, Stickbulb, Teckell, Terzani, The Great Outdoors: Minka-Lavery, Toulemonde Bochart, Troy Lighting, Vibia, Visual Comfort Architectural, Visual Comfort Fan, Visual Comfort Modern, Visual Comfort Signature, Visual Comfort Studio, Vitra, Vondom, WAC Lighting, ZANEEN design. Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. All open-box, clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.

Discount does not apply to furniture, clearance or open-box items.

Brand exclusions:

*Exclusions apply. Certain brands prohibit discounting and are excluded from this offer:

&Tradition, Alessi, Artek, Arteriors, heatscope, BDI, Calligaris, Capital Lighting, Cerno, Cherner Chair Company, Fatboy, Fermob, Fritz Hansen, Gan Rugs, Gus Modern, Heller, Herman Miller, Hubbardton Forge, Huppe, Iittala, Juniper Design, Lafer, Lechuza, Marset, Minka Aire Fans, Modern Fan Company, Nanimarquina, Pablo Designs, Vondom, Secto Design, Terzani, Vitra, Vibia, FLOS, Louis Poulsen, RS Barcelona, Nomon, Hudson Valley Lighting, Mitzi, Troy Lighting, Corbett Lighting, Loloi, Chilewich, Toulemonde Bochart, Hinkley, Gabriel Scott, Petite Friture, Moooi Carpets, EcoSmart Fire, Regina Andrew, Fredrick Ramond, Roll & Hill, J. Adams & Co., B&B Italia, Davide Groppi, Steelcase, Cappellini, Poltrona Frau, Sonneman, Kuzco, Alora, Alora Mood, Visual Comfort Signature, Visual Comfort Modern, Visual Comfort Studio, Visual Comfort Fan, Visual Comfort Architectural, Generation Lighting, Artcraft, Justice Design Group, Four Hands, Uttermost, Lark, WAC, dweled, modern forms, currey & company

Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. Clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.

Brand exclusions:

*Exclusions apply. Certain brands prohibit discounting and are excluded from this offer:

Brands, &Tradition, Alessi, Alora, Alora Mood, Artek, Asano, Astep, B&B Italia, BDI, Calligaris, Capital Lighting, Cappellini, Cherner Chair Company, Conmoto, Coolicon, Currey & Company, EcoSmart Fire, Essey, Eurofase, FLOS, Foldability, Foscarini, Fredrick Ramond, Fritz Hansen , Generation Lighting, George Kovacs, heatscope, Hinkley, Hubbardton Forge, Huppe, Iittala, Junghans, Kuzco, Lafer, Lark, Le Klint, Lechuza, Louis Poulsen, Made By Hand, Melogranoblu, Metropolitan Lighting, Midgard, Minka Aire Fans, Minka-Lavery, Modern Fan Company, Moooi Carpets, Nomon, Nora , Nyta, Original BTC, Poltrona Frau, Produzione Privata, Qlocktwo, Regina Andrew, Roll & Hill, RS Barcelona, Savoy House, Structures, Terzani, The Great Outdoors: Minka-Lavery, Toulemonde Bochart, Vibia, Visual Comfort Architectural, Visual Comfort Fan, Visual Comfort Modern, Visual Comfort Signature, Visual Comfort Studio, Vitra, Yamagiwa

Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. Clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.

Make an online purchase now through 7/9/24 to earn $75 off a future purchase.​

Terms & Conditions: Only web orders eligible. Must be opted in to Lumens email to receive the offer. Redemption period 8/1 – 8/5 $75 off a purchase of $500 or more during the redemption period. Web orders only. One coupon code per subscriber. Some restrictions apply.

Brand exclusions:

Alessi, Artek, Arteriors, Artkalia, B&B Italia, Bambrella, BDI, Bernhardt Design, Blomus, Blu Dot, Calligaris, Cane-line, Carl Hansen, Cherner Chair Company, Chilewich, Copeland Furniture, Driade, dweLED, Ethnicraft, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Gan Rugs, Greenington, Gus Modern, Heller, Herman Miller ...  + See More