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Trade Advantage Program

International (Except Canada)


You may choose to use a freight forwarder or other service to transport your products to an international location. However, any claims for damaged/defective goods must be submitted to us within 48 hours of delivery at the US location and you must retain the product and packaging at that location for inspection. Requests for return for any other reason must be made within 30 days of our delivery to that location and the return shipping labels will only be issued for that US or Canada location. All shipments, returns and replacements will only be handled to and from a US or Canada location. Lumens is not responsible for replacing products once they have been shipped from the initial destination or if the stated timeframes have passed.

When shopping for and ordering lighting for international destinations, please consider electrical compatibility.

Some brands are excluded.

Alessi, Artek, Arteriors, Artkalia, Bambrella, BDI, Bernhardt Design, Blomus, Blu Dot, Calligaris, Cane-line, Carl Hansen, Cherner Chair Company, Chilewich, Copeland Furniture, Driade, dweLED, Ethnicraft, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Gan Rugs, Greenington, Gus Modern, Heller, Herman Miller, Hinkley, Hubbardton Forge, Huppe, Iittala, Kartell, Kebe, Knoll, Lafer, Lafuma, Lechuza, Loll Designs, Loloi, Luceplan, Lyon Beton, Magis, Marset, Midj, Minka Aire Fans, Modern Fan Company, Modern Forms, Modloft, Modloft Black, Moooi Carpets, Nanimarquina, Nelson Bubble Lamps, Nomon, Petite Friture, QLOCKTWO, Roll & Hill, Secto Design, Teckell, Toulemonde Bochart, Visual Comfort, Vitra, Vondom, WAC Lighting, ZANEEN design. Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. All open-box, clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.

Discount does not apply to furniture, clearance or open-box items.