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Expert Customer Service


At Lumens, we take service excellence to a new level. We are passionate about helping our customers find the perfect fixture for their space. Whether it's a small remodel, a massive new construction project or the purchase of that just-right table lamp or modern gift, we are here to help.

We have brought together an impressive team of lighting professionals - many with over 10 years of lighting experience. All of our sales people are ALA certified, but that's just the foundation. Our hunger for knowledge in the areas of lighting and design drives us to be in a constant state of learning. We have weekly training sessions to make sure we are up to speed on the latest trends and technology advancements.

We are committed to complete satisfaction and are not just focused on making a sale. We want to truly understand both your functional requirements as well as your aesthetic desires before making recommendations. In addition, we are here to help with tracking down missing shipments, dealing with production delays as well as issues surrounding handling returns and replacements.

We listen to our customers, surveying them often, and are proud to have 98% satisfaction scores. We love to get positive feedback and rave reviews - and we get tons of them - we've shared just a few on our 'brag board!' below - but we also read the ones with constructive criticism. We strive to learn from our mistakes and are constantly looking for ways to improve our customer's experience. Welcome to Lumens. We are glad you stopped by and we hope to brighten your day!

Here's how you can Contact Us.


What Lumens Customers Have to Say About Our Service...

Absolutely love all folks at Lumens. Wish the rest of the world ran as well!” - Marie

Best experience I've had with online ordering.” - Judy

Just keep doing business like you’re doing and everything will be fine. Good work and good web site.” – Richard

Lumens customer service was extremely helpful in tracking down some hard-to-find items.” – David

You people are amazing! Thank you for your excellent service and for your wonderful product selection!!” – Gerald

Superlative customer service team! My interaction with Lumens was hands-down the best sales experience I've ever had.” - John

The customer service at Lumens is excellent. I have always found the people to be extremely friendly and knowledgeable.” - Lynne

Excellent service, wonderful product and clean site. I LOVE LUMENS!” - Sarah

 

 

Some brands are excluded.

&Tradition, Alessi, Artek, Arteriors, B&B Italia, Bambrella, BDI, Bernhardt Design, Big Ass Fans, Blomus, Blu Dot, Calligaris, Cappellini, Carl Hansen, Casablanca Fan Company, Cerno, Cherner Chair Company, Chilewich, Copeland Furniture, Corbett Lighting, Craftmade Fans, Cyan Design, Davide Groppi, dweLED, EcoSmart Fire, Eglo, Ethnicraft, Fanimation Fans, Fatboy, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Fritz Hansen, Gabriel Scott, Gan Rugs, Generation Lighting, George Kovacs, Greenington, Gus Modern, Heller, Herman Miller, Hinkley, Hubbardton Forge, Hudson Valley Lighting, Humanscale, Hunter Fans, Huppe, Iittala, J. Adams & Co., Juniper Design, Kebe, Knoll, Lafer, Lafuma, Lechuza, Loll Designs, Loloi, Louis Poulsen, Lyon Beton, LZF, Magis, Marset, Metropolitan Lighting, Midj, Minka Aire Fans, Minka-Lavery, Mitzi, Modern Fan Company, Modern Forms, Modloft, Modloft Black, Moooi Carpets, Nanimarquina, Nomon, Oxygen Lighting, Pablo Designs, Petite Friture, Poltrona Frau, QLOCKTWO, Quorum International, Regina Andrew, Roll & Hill, RS Barcelona, Schonbek, Secto Design, SONNEMAN Lighting, Steelcase, Stickbulb, Teckell, Terzani, The Great Outdoors: Minka-Lavery, Toulemonde Bochart, Troy Lighting, Vibia, Visual Comfort Architectural, Visual Comfort Fan, Visual Comfort Modern, Visual Comfort Signature, Visual Comfort Studio, Vitra, Vondom, WAC Lighting, ZANEEN design. Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. All open-box, clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.

Discount does not apply to furniture, clearance or open-box items.

Brand exclusions:

*Exclusions apply. Certain brands prohibit discounting and are excluded from this offer:

&Tradition, Alessi, Artek, Arteriors, B&B Italia, Bambrella, BDI, Bernhardt Design, Big Ass Fans, Blomus, Blu Dot, Calligaris, Cappellini, Carl Hansen, Casablanca Fan Company, Cerno, Cherner Chair Company, Chilewich, Copeland Furniture, Corbett Lighting, Craftmade Fans, Cyan Design, Davide Groppi, dweLED, EcoSmart Fire, Eglo, Ethnicraft, Fanimation Fans, Fatboy, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Fritz Hansen, Gabriel Scott, Gan Rugs, Generation Lighting, George Kovacs, Greenington, Gus Modern, Heller, Herman Miller, Hinkley, Hubbardton Forge, Hudson Valley Lighting, Humanscale, Hunter Fans, Huppe, Iittala, J. Adams & Co., Juniper Design, Kebe, Knoll, Lafer, Lafuma, Lechuza, Loll Designs, Loloi, Louis Poulsen, Lyon Beton, LZF, Magis, Marset, Metropolitan Lighting, Midj, Minka Aire Fans, Minka-Lavery, Mitzi, Modern Fan Company, Modern Forms, Modloft, Modloft Black, Moooi Carpets, Nanimarquina, Nomon, Oxygen Lighting, Pablo Designs, Petite Friture, Poltrona Frau, QLOCKTWO, Quorum International, Regina Andrew, Roll & Hill, RS Barcelona, Schonbek, Secto Design, SONNEMAN Lighting, Steelcase, Stickbulb, Teckell, Terzani, The Great Outdoors: Minka-Lavery, Toulemonde Bochart, Troy Lighting, Vibia, Visual Comfort Architectural, Visual Comfort Fan, Visual Comfort Modern, Visual Comfort Signature, Visual Comfort Studio, Vitra, Vondom, WAC Lighting, ZANEEN design

Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. Clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.