Our Mission

We bring the world’s best design products to our discerning customers, helping them to bring good design into the spaces where they live, work and play.

Design. Driven. People.

Lumens' vision is for our brand to be the leading destination for design-driven people to explore and realize their interior design vision. We entrust and empower our employees to build lasting relationships with our customers, and we promise opportunities for our employees to grow, to be challenged and to achieve personal fulfillment. In return, we ask for the team’s commitment to delivering an incomparable experience for our customers and helping us realize our vision.

Working at Lumens

Lumens is well-positioned in the modern design space and is rapidly growing. If you’re looking for a great place to work and grow, explore the positions below.

Open Positions

PLA Shopping Ads Program Manager

Lumens is looking for a PLA/Shopping Ads Program Manager that will focus on Product Listing Ads (PLA/Google Shopping), other Shopping initiatives such as Pinterest Shopping, and product data feed management.

The Opportunity:

Lumens is looking for a PLA/Shopping Ads Program Manager. This position will report to the Director of Performance Marketing and will focus on Product Listing Ads (PLA/Google Shopping), other Shopping initiatives such as Pinterest Shopping, and product data feed management. This role is responsible for meeting revenue and ROI goals.

 

This is a great opportunity for an organized, highly motivated individual who thrives in a fast-paced e-commerce/retail environment with a focus on data-driven strategies and has 5+ years of paid shopping ads experience using product data feeds.

 

Responsibilities:

Shopping Ads Program Management:

  • Meet revenue and efficiency/ROI goals or other performance goals as assigned. Develop strategies and optimize accounts to meet goals.  
  • Own the Shopping Ads Program end to end including Google PLA, Bing/Microsoft PLA, Pinterest Shopping, and product data feed management.
  • Optimizing Paid Shopping Ads campaign through bid and budget adjustments, search query negation (negative keywords), new campaign and ad group builds, product group partitions, promotional timeline, etc.  
  • Proactively identify data-driven trends and opportunities within the marketing campaigns, optimize and update accounts accordingly.
  • Create and maintain product data feeds in the feed management platform for other marketing channels, as needed.
  • Monitor and optimize daily product data feeds used for shopping ads and other marketing programs.
  • Execute promotions using the Google and Bing/Microsoft Merchant Centers, data feed platform, and use of external feeds.
  • Ensure promotion and ad visibility across shopping platforms.
  • Diagnose and correct disapproved products and promotions.
  • Continuous research of highly competitive shopping ads landscape to discover new opportunities.
  • Stay up to date with all the best practices, emerging trends, and principles shopping programs.
  • Produce and analyze daily, weekly, and month-end performance reports, plus additional ad hoc analyses as required.
  • Audit spend to ensure billing accuracy.

 

Qualifications:

  • 5+ years of demonstrated expertise in paid shopping ads (PLA) and product data feed management with revenue and growth goals
  • Demonstrated experience working in Google Merchant Center and using a product data feed management platform, writing rules to optimize existing feeds, and building new exports. 
  • Hands-on experience with online campaign builds, management, analysis, and optimization in Google Ads for Paid Shopping including manual and automated bidding strategies, negative keyword strategies, bid modifiers, audiences, etc. 
  • Demonstrated experience in campaign optimization, growing revenue and improving ROI across multiple ad platforms.
  • Excellent organization and attention to detail skills
  • Experience with website analytics tools (e.g. Google Analytics, Adobe Analytics) 
  • Excel expert
  • Highly personable, with strong verbal and written communication skills
  • Ability to work in a fast-paced, deadline-oriented environment
  • Self-motivated, results-driven professional who consistently delivers high quality work
  • Experience with high-end, niche, or design-driven markets such as lighting or home furnishings, a plus
  • Bachelor’s Degree in Marketing or a quantitative, test-driven field, a plus

 


Location: Sacramento, CA / Walnut Creek, CA / Remote for the right candidate

Compensation: $85,000 - $100,000 annual salary  

Benefits: access to health benefits + 401k + 3 weeks annual paid time off

USA-Sacramento-CA USA-Walnut Creek-CA USA-Remote
Apply


eCommerce Product Manager

Lumens is seeking an experienced eCommerce Product Manager to own and manage eCommerce Roadmap initiatives, working with our internal technology team as well as managing third-party tools and relationships. You will bring a data-driven mindset and a drive for optimization to a role that contributes directly to the company’s success, through analyzing and addressing customer friction points, reviewing and prioritizing voice of the customer feedback, developing best-in-class eCommerce experiences, partnering with third-party vendors to optimize program results, and contributing to a testing program to measure the impact of changes. This is an exciting opportunity to join the team at a time when we are scaling investment into improving our customer experience.

Responsibilities:

  • Build, maintain, and document knowledge of all products and services used in the website experience, and recommend new products or enhancements based on site metrics analysis, site/customer feedback, and/or knowledge of industry best practices and innovations.
  • Analyze eCommerce KPI’s and other site data (fallout/funnel reports, onsite feedback, session replays etc.) to identify, size and prioritize areas for improvement. Develop regular reporting as needed.
  • Recommend improvements to eCommerce products and write business requirements documents detailing changes. Ensure compliance to schedule and coordinate with other teams (project management, development, business teams, etc.) to confirm requirements and answer questions.
  • Develop user stories in JIRA covering all relevant use cases (consumer, trade, desktop, mobile) for approved projects. Work with Director to prioritize user stories for release, monitor progress and manage all tradeoffs to optimize the overall impact of monthly releases. 
  • Ensure sufficient QA is completed on all eCommerce development work by providing test cases and collaborating with QA teams. Administer UAT processes and approve final new product delivery.
  • Act as primary vendor management contact for select vendors; understand features available and upcoming roadmap improvements. Own the success of designated third-party tools and integrations. Prepare reporting on program results as needed. Evaluate new partners as needed.
  • Triage bugs identified with awareness of the scope and severity of the issue to inform true business impact. For non-blocker bugs and enhancements, actively manage the backlog to resolve important issues in a timely manner. 

 

The Ideal Candidate:

The ideal candidate will be an experienced eCommerce product manager who has developed and led innovative eCommerce initiatives, optimizing for both customer experience and business results. S/he will have the ability to use analytics, customer insights and knowledge of industry best practices to develop compelling eCommerce strategies and projects. S/he will have experience reviewing and tracking KPI’s and other metrics to identify high priority opportunities, developing business requirements for eCommerce product experiences, and working closely with third-party eCommerce platforms and vendors. The ideal candidate will have a minimum of 3 years of experience leading eCommerce product initiatives.

 


·    Personal Characteristics:

  • Obsessed with customers and getting it right for them
  • Innovative thinker who balances creativity with driving business results
  • Comfortable managing ambiguity, change and multiple priorities in a fast-paced environment
  • Remains calm under pressure; comfortable addressing difficult situations
  • Works both strategically and hands-on
  • Possesses proven organizational skills with attention to detail and the ability to prioritize and manage competing demands
  • Demonstrates strong critical thinking with urgency and problem-solving skills 
  • Approaches tasks with optimism and a forward-thinking approach
  • Willing to take strategic risks deployed via tests with structured metrics to continuously improve the program and find new wins

 

Qualifications:

  • Bachelor’s degree and 3+ years’ relevant work experience leading eCommerce product initiatives.
  • Extensive knowledge of eCommerce technologies, including eCommerce platform capabilities, complementary website tools, and A/B testing tools. Experience with Salesforce Commerce Cloud, Netsuite is a plus.
  • Outstanding analytical skills; experience performing web analyses and interpreting test results and drawing conclusions. Experience working with and implementing Adobe Analytics is a plus.
  • Proven ability to work with cross-functional teams; interface between business and technology.
  • Outstanding written and verbal communication skills; able to promote technical and business credibility with internal and external stakeholders.
  • Strong vendor management skills of third-party eCommerce and internal business tools such as Listrak, Bazaarvoice, Certona and LivePerson, Loyalty Programs and Payment tools.  Experience leveraging external resources, including offshore resources

 

 

 

Location: Sacramento, CA or Walnut Creek, CA -- Remote for the right candidate

Compensation: $85,000 - $135,000 annually

Benefits: access to health benefits + 401K + 3 weeks annual paid time off

USA-Sacramento-CA USA-Walnut Creek-CA USA-Remote
Apply


Manager, Retention Marketing (Growth Marketing)

The Manager, Retention Marketing is responsible for meeting/exceeding customer retention goals for both Consumer and Trade customers through management and optimization of loyalty programs and driving new and repeat customer revenue through the email and SMS channels.

The Opportunity:

The Manager, Retention Marketing is responsible for meeting/exceeding customer retention goals for both Consumer and Trade customers through management and optimization of loyalty programs and driving new and repeat customer revenue through the email and SMS channels. This candidate will directly manage the loyalty program for Consumer, partner with the Trade marketing team to support the Trade loyalty program and oversee a team managing email and SMS. The Manager, Retention Marketing will be responsible for meeting business KPI’s such as channel revenue and customer repeat rates and will be expected to test and optimize different incentives and communications to meet/exceed these goals. This innovative, collaborative leader will work with merchandising, content, brand and creative teams to create engaging communications, and is expected to be the company SME (subject matter expert) on our loyalty, email and SMS platforms. 

 

Responsibilities:

  • Meet/exceed customer retention goals developed for the loyalty programs and channel revenue goals for email and SMS, while delivering engaging and brand-appropriate communications 
  • Lead the development, implementation, and ongoing optimization of the Consumer loyalty program; partner with the Trade marketing team to support the Trade loyalty program, both primarily through the email channel but also including site and phone/sales channels 
  • Develop a deep understanding of the features and technical capabilities of the retention platforms, including our ESP and loyalty platforms; be the business lead and SME for these relationships and technologies and partner with Product Management on their implementation and development 
  • Identify ways to deliver more relevant, segmented, automated and/or personalized communications with the goal to drive more revenue through these types of communications than general ones, and reduce the number/quantity of batch sends 
  • Constantly review competitive offerings in driving loyalty as well as email and SMS communications and capabilities to ensure we are industry leaders 
  • Drive innovation, testing and continuous improvement in these channels 
  • Deliver and share regular reporting on program KPI’s  
  • Lead, coach and develop a small team, providing strategic, creative and operational leadership and team support. Significant cross-functional partnership and relationship building 
  • Collaborate with the merchandising, content, and brand teams to align communication themes with the overarching product and content strategy and to ensure communications reflect brand guidelines and tone of voice 
  • Partner with the Digital Design team to manage workloads, improve processes and deliver high quality communications in a timely manner 

 

Qualifications:

  • 5+ years’ experience managing email and/or retention strategy for ecommerce 
  • Direct experience with technology platforms, i.e. ESP, SMS messaging, loyalty with a solid understanding of the technologies and capabilities of these platforms and in the market 
  • Analytics and reporting skills; preferably Adobe Analytics and Tableau, with an understanding of the drivers for success in email, SMS, loyalty and retention  
  • Experience managing direct reports 
USA-Sacramento-CA USA-Walnut Creek-CA USA-Remote
Apply


About Lumens

Since launching in 2004, Lumens has been North America’s premier destination for modern lighting, furniture and décor. We travel the world to source from 350+ global design brands, curating a product assortment that features iconic designs as well as the latest in contemporary interior décor, including exclusive pieces that can’t be found anywhere else.

The Lumens mission to inspire and connect the world with good design has led the company to be a pioneer of innovation, delivering a best-in-class customer experience through our website, editorial content, customer support teams, dedicated trade program and print publications. Our US-based design experts and product specialists, with professional certifications and decades of combined interior design knowledge, are ready to help you over the phone, email or online chat. No question is too technical or too abstract. Today, Lumens is an innovative company at the forefront of good design, poised for growth with the backing of Design Holding and strategic links to world-renowned design brands Flos, Louis Poulsen, B&B Italia, Maxalto, Menu, by Lassen, Azucena and Arclinea. We’re looking for top talent with a shared vision around bringing the world’s best design products to discerning customers while seizing the opportunity to make a difference and impact the direction of the company.

We are obsessed with our customers, play to win and believe in a great today and even better tomorrow. We are enlightened by design, and the future is bright at Lumens.

Core Values

Obsessed with Customers

We seek to know our customers intimately and relentlessly pursue getting it right for them.

Our Team

We are a team of diverse individuals working together toward shared goals and committed to supporting each other.

Play to Win

Winning is fun. We are passionate about being the recognized leader in our space.

Great Today, Better Tomorrow

We challenge the status quo to find a better way. Small steps and great leaps. Both matter.