Our Mission

We bring the world’s best design products to our discerning customers, helping them to bring good design into the spaces where they live, work and play.

Design. Driven. People.

Lumens' vision is for our brand to be the leading destination for design-driven people to explore and realize their interior design vision. We entrust and empower our employees to build lasting relationships with our customers, and we promise opportunities for our employees to grow, to be challenged and to achieve personal fulfillment. In return, we ask for the team’s commitment to delivering an incomparable experience for our customers and helping us realize our vision.

Working at Lumens

Lumens is well-positioned in the modern design space and is rapidly growing. If you’re looking for a great place to work and grow, explore the positions below.

Open Positions

Technical Lead / Sr. Full Stack Developer – eCommerce Systems

Lumens.com is seeking a seasoned Technical Lead and Full-Stack Developer for its eCommerce systems, comprised of Product Data systems, Inventory, Order Management systems, ERP, various database systems, services, and integrations platform.

The Opportunity:

Lumens.com is seeking a seasoned Technical Lead and Full-Stack Developer for its eCommerce systems, comprised of Product Data systems, Inventory, Order Management systems,  ERP, various database systems, services, and integrations platform.  The candidate would lead development of key areas of eCommerce stack which is mix of home grown and commercial systems, and several SaaS based integrations.  The candidate must have hands-on experience leading eCommerce implementations with proven ability in design, architecture, technical development and application support.

 

Responsibilities:

  • Provide technical leadership in implementation of our strategic roadmap
  • Design, develop, integrate solutions that is feature extensible, scalable, secure and performant
  • Be a Technical lead to developers operating in different timezones for development and support needs.
  • Perform hands-on development (Python, SQL, Shell, JavaScript, React).
  • Perform application support, on-call responsibilities, and actively engage in hands-on problem solving.
  • Responsible for on-time and quality commitments, and application support SLA.
  • Collaborate with cross-functional teams internal or external partners for implementation needs.  
  • Understand business need, priorities, drive creative thinking to solutions, develop proof-of-concepts.
  • Drive best practices in development lifecycle.

 

Qualifications:

  • 7+ years development experience in eCommerce, with functional knowledge in PIM, OMS, Inventory systems, ERP, Micro Services, ESB and Integrations layers, front-end technologies e.g. React/Bootstrap.
  • Strong development experience (7+ years) in – Python, JavaScript, shell, SQL, React/Bootstrap is a must
  • Strong experience in SQL and databases(5+ years) – either MySQL and or SQL Server is a must.
  • Proficiency with Linux OS (5+ years), shell scripting is a must.
  • Experience with agile development, release lifecycle, use GitHub, Jenkins, other Release management tools, Testing / Automation tools  is a must
  • Experience in Technical lead roles working with globally distributed developers, QA is a must
  • Reasonable experience in technical project management.
  • Strong development experience with web services – SOAP / REST, SaaS integrations, ESB, Micro Services
  • Strong background in data management, data quality, and governance principles.
  • Proficiency with other tools –e.g., MS Teams, MS Office, JIRA, Confluence, VSCode, Eclipse,Vi, etc.
  • Experience with Internationalization implementations is a plus.

 

Key Performance Metrics:

  • Possesses hands-on technical skills to make an impact -  influence, coach, train others.
  • Ability to self-organize, manage priorities, set expectations, sound  technical project management skills
  • Demonstrates strong critical thinking with urgency, and a problem solver
  • Analytical, data driven - ability to understand metrics, business context, decisioning and reasoning.
  • Creative thinker who balances solutioning with practical needs that drive result and impact.
  • Strong verbal and written communication skills.
  • Strives to think of end users and customers and getting it right for them
  • Comfortable managing ambiguity and rapid changes in a fast-paced environment
  • Approaches tasks with optimism and a forward-thinking approach




Location: Sacramento, CA / Walnut Creek, CA / Northern California (Hybrid Schedule)
Compensation: $120,000 - $170,000
Benefits: access to health benefits + 401k + 3 weeks annual paid time off

USA-Sacramento-CA USA-Walnut Creek-CA
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Customer Service Representative

Lumens is looking for a Customer Service Representative that has a proven track record of providing superior customer service, great attention to detail, has a strong work ethic and lead from the front mentality.

The Opportunity:

The Customer Service Representative will assist clients with their orders. This includes inquiries about order status, shipping information, product details, damages, and returns. The role also involves communicating directly with our vendors and inside sales team regarding all aspects of clients’ orders.  

Lumens distinguishes itself by having the best sales and service team in the space. So, the ideal candidate is a proven winner and can establish themselves as a leader with the current team of strong performers. This candidate has a proven track record of providing superior customer service, great attention to detail, has a strong work ethic and lead from the front mentality.  

 

Responsibilities:

  • Fulfill customer inquiries via phone, email, and chat such as inventory/stock levels, order status, claims/returns, product details, and assembly issues.
  • Enter orders for customers, including billing information.
  • Work with inside sales team on existing and new orders, shipping quotes, returns, and other customer issues.
  • Communicate with vendors about lead times, back orders, product details, claims/returns/credits.
  • Enter drop ship orders on vendor’s websites.
  • Use shipper software such as UPS Quantum View, and World Ship.
  • Educate customers on our policies and procedures.
  • Identify, research, and resolve issues.
  • Be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
  • Share knowledge within the team, collaborate with other team members to ensure on-going improvements in quality and service.
  • Other projects and tasks as needed.

 

Qualifications:

  • 3+ years of customer service experience in a retail or contact center setting.
  • At least 2 years of relevant high-end retail or customer service experience preferred.
  • Home Furnishings, Lighting and/or Design experience a plus.
  • Strong customer service orientation and disposition.
  • Technical aptitude, computer skills, especially in web-based applications, ability to handle multiple browsers simultaneously.
  • Ability to work in multiple mediums simultaneously while being attentive to customers.
  • Demonstrated experience with logical thinking and problem solving.
  • Self-starter who is able to operate independently within a team environment.
  • Phone, chat, messaging experience a plus.
  • Able to work within our hours of operation*.

 

Skills:

  • Able to communicate professionally verbally and in writing with customers, vendors, and peers.
  • Ability to complete all tasks in a thorough and time efficient manner.
  • Self-Driven, fast learning, resourceful.
  • Strong work ethic with excellent reliability and attendance.
  • Highly organized and detailed oriented.
  • Strong phone skills.
  • Friendly, yet persuasive communication approach.
  • Proven record for being self-driven, fast learning, and resourceful.
  • Ability to successfully manage several details at once.
  • Ability to quickly learn new computer systems/programs.
  • Ability to keep pace in fast growing company.
  • Occasionally be required to lift up to 25 pounds.
  • The noise level exposure is moderate in that it functions in an open office setting with computers and printers with light traffic.

 

Location: Onsite Sacramento, CA
Compensation: $18/hr
Benefits: access to health benefits + 401k + 3 weeks annual paid time off

 

 

*Customer Service business hours are currently Monday - Friday between the hours of 6am - 5pm and Saturday 7am - 3:30pm. We are open some holidays and Sundays depending on business need. Employes should expect to be available to work any shift and workday. (Schedules are provided)

USA-Sacramento-CA
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Sr. UX Designer

This role will lead UX design, be a tireless advocate of the customer, influence vision and implementation of new features, and act in an advisory role for cross-functional teams and groups throughout the organization.

The Opportunity:

Lumens is seeking an experienced eCommerce User Experience Designer to lead our user experience practice. This role will lead UX design, be a tireless advocate of the customer, influence vision and implementation of new features, and act in an advisory role for cross-functional teams and groups throughout the organization. The ideal candidate designs current and future user experiences for out eCommerce channels that meet long- and near-term business goals and user needs (e.g. KPI’s and user success metrics). These will be in support of the organizational roadmap while effectively collaborating with managers, product managers, engineers, and researchers. The User Experience Designer is responsible for maintaining the user experience design vision that optimizes the website experience by addressing customer friction points, reviewing and prioritizing voice of the customer feedback, and developing best-in-class eCommerce experiences.

 

Responsibilities:

  • Champion user experience design throughout the organization and contributes to making it an essential process for improvement and innovation.
  • Serve as a subject matter expert and thought leader on user experience design.
  • Contribute to the early stages of the design process, from research through concepting, prototyping, and building, but also supporting the later stages of feature development to ensure integrity of design principles.
  • Effectively apply consumer insights to a variety of digital solutions including but not limited to: journey maps, UI flows, and storytelling deliverables.
  • Use and be an advocate for the human-centered design process, as well as act as a design generalist.
  • Work through design problems from beginning to end: conceptualize new features, designs, storyboards, workflows, interactions, wireframes, high fidelity mockups, and design standards based on business goals and user research.

Qualifications:

  • 5+ years of digital eCommerce product or service design experience.
  • 3+ years of hands-on user interface or interaction design with human-centered design approaches, methods, and tools to solve complex problems.
  • Extensive knowledge of eCommerce technologies, including eCommerce platform capabilities and complementary website tools.
  • Ability to communicate and translate UX insights/strategies into astute design layouts and systems, strong understanding of sound design principles.
  • Comfortable as a design generalist with a diverse toolkit to understand, build and communicate an end-to-end- experience (e.g. Low-fidelity sketching, user journey, mapping, wireframes, prototyping, service blueprinting, creating experience or design principles).
  • Proficient in in common design tools such as, but not limited to: UXPin, Axure, Abstract, InVision Studio, Sketch, Figma, Adobe CC and business support applications including JIRA and Confluence.
  • Ability to read, write and interpret business and technical documents.
  • BA/BS in Design, preferably in UX related fields of HCI, Industrial Design, Product Design, Architecture or Graphic Design preferred.

 

Personal Characteristics:

  • Proven passion for customers and getting it right for them
  • Innovative thinker who balances creativity with driving business results
  • Strong collaborator who embraces change, designs with curiosity and empathy, and brings a positive, optimistic mindset to the team of project managers, product managers, business leaders, brand marketing and design
  • Tolerance for ambiguity and superpower for translating it into organized and clear steps
  • Comfortable discussing and facilitating discussions with colleagues and senior leadership
  • Possesses proven organizational skills with attention to detail and the ability to prioritize and manage competing demands


 

Location: Sacramento, CA or Walnut Creek, CA / Remote for the right candidate

Compensation: $90,000 - $125,000

Benefits: access to health benefits + 401K + 3 weeks annual paid time off

USA-Sacramento-CA USA-Walnut Creek-CA USA-Remote
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About Lumens

Since launching in 2004, Lumens has been North America’s premier destination for modern lighting, furniture and décor. We travel the world to source from 350+ global design brands, curating a product assortment that features iconic designs as well as the latest in contemporary interior décor, including exclusive pieces that can’t be found anywhere else.

The Lumens mission to inspire and connect the world with good design has led the company to be a pioneer of innovation, delivering a best-in-class customer experience through our website, editorial content, customer support teams, dedicated trade program and print publications. Our US-based design experts and product specialists, with professional certifications and decades of combined interior design knowledge, are ready to help you over the phone, email or online chat. No question is too technical or too abstract. Today, Lumens is an innovative company at the forefront of good design, poised for growth with the backing of Design Holding and strategic links to world-renowned design brands Flos, Louis Poulsen, B&B Italia, Maxalto, Audo Copenhagen, Azucena and Arclinea. We’re looking for top talent with a shared vision around bringing the world’s best design products to discerning customers while seizing the opportunity to make a difference and impact the direction of the company.

We are obsessed with our customers, play to win and believe in a great today and even better tomorrow. We are enlightened by design, and the future is bright at Lumens.