The Opportunity:

Lumens is entering a new phase of growth and innovation. We are looking to create an agile, responsive, and dynamic Inside Sales Team to serve our B2B customer segment. This team will play a key role in the acquisition of new prospects and the capture of first orders. Candidates should enjoy combining superior listening and communication skills with an in-depth knowledge of our products and services. You should be competitive, entrepreneurially minded, and have a passion for selling.

 

Responsibilities:

·       Qualify and register new Trade prospects who contact us via the phone or chat

·       Execute outbound welcome calls to newly self-registered Trade Partners

·       Adherence to a team based daily coverage schedule

·       Maintain expert level knowledge of our products and vendors

·       Assist Trade Partners with product information and lead time questions via phone, chat and email

·       Create and proactively manage a short timeframe quote to first order pipeline via a CRM (Netsuite)

·       Meet or exceed monthly sales quotas

 

Qualifications:

·       Bachelor’s degree preferred

·       3-5 years experience providing phone/chat based sales & service

·       Experience with CRM tools (Netsuite preferred)

·       MS OFFICE suite of products Word, Excel, PowerPoint and Outlook

·       Design, home furnishing, or lighting experience preferred but not required

 

 

Location: Sacramento, CA / Remote for the right candidate
Compensation: $40,000 - $70,000 annually
Benefits: Access to health benefits + 401k + 3 weeks annual paid time off

The Opportunity:

The Customer Service Representative will assist clients with their orders. This includes inquiries about order status, shipping information, product details, damages, and returns. The role also communicates directly with our vendors and inside sales team regarding all aspects of clients’ orders.  Shifts for this role are Monday- Friday between the hours of 6am-5pm and Saturday 7am- 3:30pm.  Benefits include 15 days of PTO, Holidays, and Sick days. 

Responsibilities:

• Fulfill customer inquiries via phone/email/chat such as inventory/stock levels, order status, claims/returns, product details, and assembly issues
• Enter orders for customers, including billing info
• Work with inside sales team on existing and new orders, shipping quotes, returns, and other customer issues
• Communicate with vendors about lead times, back orders, product details, claims/returns/credits
• Other projects and tasks as needed
• Enter drop ship orders on vendor’s websites
• Use shipper software such as UPS Quantum View, and World ship  

Qualifications:

• BA/BS or at least 2 years of relevant high-end retail or customer service experience
• Home Furnishings, Lighting and/or Design Experience a Plus
• Proven record for being self-driven, fast learning, and resourceful
• Ability to successfully manage several details at once
• Command of Windows, MS Office, multiple web browsers
• Ability to quickly learn new computer systems/programs
• Excellent verbal and written communication skills

Key Performance Metrics:

• Ability to keep pace in fast growing company
• Attention to detail
• Complete all tasks in a thorough and time efficient manner
• Comfortable on the phone
• Comfortable multi-tasking across multiple software applications
• Self-Driven with Strong Work Ethic
• Highly organized
• Professional demeanor on the phone and email to vendors and customers
• Friendly, yet persuasive communication approach
• Knowledge of logistics

• Moderately physical in that the activities performed are of an administrative nature
• Occasionally be required to lift up to 25 pounds
• The noise level exposure is moderate in that it functions in an open office setting with computers and printers with light traffic

 

Location: Sacramento, CA (on site)

Compensation: $15 -  $20/hr *Offering $18/hr*

Benefits: access to health benefits + 401K + 3 weeks annual paid time off

Responsibilities:

·       Lead a team of 10+ consumer sales agents to overachievement of sales targets

·       Push proactive sales engagements with our customers

·       Explore new opportunities for leads and sales engagement

·       Actively manage and help team close sales

·       Collaborate with leadership team and business partners to accomplish short and long-term workload goals

·       Forecast and manage daily staffing requirements

·       Research complex customer issues related to ordering, fulfillment, tracking and returns and resolve to maximum customer satisfaction within company guidelines

·       Demonstrate complex and creative problem solving

·       Monitor daily performance of agents and direct and coach as appropriate

·       Manage attendance, timekeeping, and performance regularly. Provide coaching and corrective action as needed to meet and exceed performance standards

·       Participate in the recruiting, hiring, and training of new employees

·       Manage daily operations of the Consumer Sales team

·       Coordinate scheduling and adherence to ensure adequate daily coverage for business needs

·       Provide overflow support, as needed, for the call and chat queue

·       Assist team with resolution of sale operations related tasks such as product data issues, website errors, helpdesk tickets

·       Manage complex or escalated customer related issues and escalate to sales manager as needed

·       Act as a liaison between different departments to streamline sales process (CS, Returns, Order ops)

·       Participate in the planning and execution of activities such as team meetings and trainings

·       Participate in coaching and performance feedback for the Consumer Sales team

 

Key Performance Metrics:

·       Total Sales, Close Rate, average order value, gross margin %

 

Qualifications:

·       Bachelor's Degree or equivalent combination of experience and education

·       3-5 years of sales experience

·       Microsoft Office and Excel skills are essential

·       Knowledge of CRM (Netsuite) preferred

·       Call center operations and workforce management knowledge strongly preferred

·       Self-driven with the ability to prioritize, plan, and manage multiple tasks and accomplish goals within specified deadlines

·       Strong leadership skills with the ability to get results through others

·       Communicate effectively across functions in the organization

·       Collaborate with team members

·       Work professionally with upper management, team members and all levels of the organization

·       Provide training and education as it relates to key responsibilities

 

Location: Sacramento, CA / Remote for the right candidate!

Compensation: $64,500 - $115,000 annually 

Benefits: access to health benefits + 401k + 3 weeks annual paid time off

Responsibilities:

• Supervise an innovative and collaborative team to produce exceptional digital products that enhance the customer experience.
• Lead the A/B testing initiatives calendar including priorities, hypothesis, set up, tracking, analysis and reporting
• Be the expert on best practices and be able to articulate design decisions to all business stakeholders including C-suite
• Manage development of new products, technologies, and initiatives and support design direction for existing technologies and current operational initiatives.
• When needed manage contractors and consultant organizations supporting the delivery of technology and analytic projects.
• Support the UX/UI team members to help them gain confidence and experience with communication, leadership, and collaboration skills, and enable growth and advancement in their careers.
• Mentor team members to support team culture, skill and knowledge development, career growth, job satisfaction, work/life balance, collaboration, and extend the overall leadership philosophy.

 

Qualifications:

• Core Competence Skills: - User experience and interface design, user-centered design, user research and requirements gathering, translation of UX insights/strategies into astute design layouts and systems, strong understanding of sound design principles such as typography.
• Problem-Solving Skills: - Exemplary conceptual thinker, with excellent oral and written communication and presentation skills and proven ability to solve problems creatively.
• Collaboration: - Drive collaboration and harmonious cooperation with project team members including UI Leads, Program Managers, Design Technologists, Business Analysts, and Developers to forge and ensure integrity of solutions and satisfaction of clients.
• Mentorship & Management: - Demonstrable experience coaching and guiding other XD team members on engagements of all scales and subject matter.
• Mentorship of Teams: - Demonstrable experience leading and managing other members of a multi-disciplinary team on engagements of all scales and subject matter.
• Software Skills: - Proficiency in common design tools such as, but not limited to: UXPin, Axure, Abstract, InVision Studio, Sketch, Figma, Adobe CC and business support applications including JIRA and Confluence. Bachelor’s degree and 5+ years’ relevant work experience leading eCommerce product initiatives.
• Extensive knowledge of eCommerce technologies, including eCommerce platform capabilities, complementary website tools, and A/B testing tools.
• Experience with Salesforce Commerce Cloud, Netsuite is a plus.
• Outstanding analytical skills; experience performing web analyses and interpreting test results and drawing conclusions. Experience working with and implementing Adobe Analytics is a plus.
• Proven ability to work with cross-functional teams, interface between business and technology.
• Outstanding written and verbal communication skills; able to promote technical and business credibility with internal and external stakeholders.
• Strong vendor management skills of third-party eCommerce and internal business tools such as Bazaarvoice, Certona and LivePerson, Loyalty Programs and Payment tools. 
• Experience leveraging external resources, including offshore resources

 

Personal Characteristics:

• Obsessed with customers 
• Innovative thinker who balances creativity with driving business results
• Comfortable managing ambiguity, change and multiple priorities in a fast-paced environment
• Remains calm under pressure; comfortable addressing difficult situations
• Works both strategically and hands-on
• Possesses proven organizational skills with attention to detail and the ability to prioritize and manage competing demands
• Demonstrates strong critical thinking with urgency and problem-solving skills
• Approaches tasks with optimism and a forward-thinking approach
• Willing to take strategic risks deployed via tests with structured metrics to continuously improve the program and find new wins

 

 

Location: Sacramento, CA or Walnut Creek, CA -- Remote for the right candidate

Compensation: $100,000 - $150,000 annually

Benefits: access to health benefits + 401K + 3 weeks annual paid time off

The Opportunity:

Lumens is looking for a Digital Marketing Lead to join our team. This person must be passionate, creative, and results-oriented. In this role, the Digital Marketing Lead will work with focus on Product Listing Ads (PLA/Google Shopping) and other Shopping initiatives such as Pinterest Shopping. This role is responsible for ensuring that accounts are optimized and initiatives are launched in a timely manner with aligned goals, executed with the highest degree of accuracy and effectiveness.

 

This position is a great opportunity for an organized, enthusiastic, highly motivated individual who enjoys working in a fast-paced e-commerce environment with a focus on data driven strategies. This is the perfect opportunity for a digital marketer with 3-5 years of paid shopping experience using product data feeds.

 

Responsibilities:

Product Listing Advertising Management:

• Tactical campaign development of PLA campaigns for Lumens to meet revenue and efficiency goals or other performance goals as assigned
• Ownership of new and existing PLA and shopping programs and optimize campaigns to meet or exceed performance goals
• Proactively identify data-driven trends and opportunities within the marketing campaigns

• Optimize and monitor daily product data feeds uses for shopping and other marketing programs
• Ensure ad and product listing visibility across shopping platforms
• Diagnose and correct disapproved products and promotions
• Execute promotions using the Google and Bing/Microsoft Merchant Centers, data feed platform and use of external feeds

• Paid Shopping campaign optimization through bid and budget adjustments, search query negation (negative keywords), new campaign and ad group builds, product group partitions, promotional timeline, etc.

• Continuous research of highly competitive Google and Pinterest Shopping landscape to discover new opportunities
• Stay up to date with all the best practices, emerging trends, and principles shopping programs and marketplaces

• Produce daily, weekly and month-end performance reports, plus additional ad hoc analyses as required
• Audit spend to ensure billing accuracy

Qualifications:

• 3-5+ years of demonstrated expertise and experience in Paid Shopping and product data feed management including working in Google Merch Center and using a product feed management platform, optimizing existing feeds and building new exports
• Hands-on experience with online campaign builds, management, analysis, and optimization in Google Ads for Paid Shopping
• Demonstrated experience in campaign optimization and improving ROI across multiple ad platforms
• Excellent organization and attention to detail skills
• Familiarity with eCommerce KPIs, manual and automated bidding strategies, negative keyword match types, bid modifiers, audiences, etc.
• Experience with website analytics tools (e.g. Google Analytics, Adobe Analytics)
• Excel expert
• Highly personable, with strong verbal and written communication skills
• Ability to work in a fast-paced, deadline-oriented environment
• Self-motivated, results-driven professional who consistently delivers high quality work
• Experience with high-end, niche, or design-driven markets such as lighting or home furnishings, a plus
• Bachelor’s Degree in Marketing or a quantitative, test-driven field 

Location: Sacramento, CA / Remote for the right candidate

Compensation: Competitive Base Salary

Benefits: access to health benefits + 401k + 3 weeks annual paid time off