Reporting to: Marketing + Communications Manager

The Role:

This role supports the day-to-day workflow management behind campaigns, partnerships, events, PR, and brand activations. Responsibilities include vendor and partner coordination, product procurement support, asset and approval tracking, invoice management, timeline coordination, and cross-functional project organization.

The ideal candidate is highly organized, proactive, detail-oriented, and excited by the worlds of design, interiors, fashion, media and luxury brand storytelling.

Total Target Compensation Range: $24-$29/hr

Key Responsibilities:

Cross-Functional Marketing Coordination 

• Serve as a central coordination partner across Brand Marketing, Creative Services, Editorial, Social, PR, Partnerships, and Experiential initiatives 

• Support execution and organization of integrated marketing campaigns, partnerships, events, activations, and editorial initiatives 

• Help manage project timelines, approvals, deliverables, scheduling, and cross-functional communication across multiple concurrent initiatives 

• Maintain organizational visibility across projects, ensuring teams remain aligned on deadlines, approvals, next steps, and deliverables 

• Assist in improving operational workflows, tracking systems, and organizational processes to support growing marketing initiatives 

Partnerships, PR + Vendor Coordination 

• Coordinate communication with external brand partners, agencies, vendors, talent, PR teams, and collaborators 

• Support partnership and event execution through timeline management, asset gathering, approvals, logistics coordination, and follow-through 

• Manage image, copy, quote, and creative asset requests across campaigns, partnerships, events, editorial, and PR initiatives 

• Help facilitate partnership agreements, routing approvals and coordinating with internal stakeholders as needed 

• Support guest list organization, vendor coordination, shipping logistics, and operational needs for events and activations 

Product Procurement + Asset Coordination 

• Support product sourcing and procurement workflows across photoshoots, campaigns, events, partnerships, PR placements, and social/editorial initiatives 

• Coordinate vendor outreach regarding product availability, timelines, approvals, shipment tracking, and returns 

• Maintain organized records of product requests, vendor contacts, shipments, tracking information, and sourcing documentation 

• Assist in streamlining procurement and sample trafficking workflows across teams 

Marketing Operations + Administrative Support 

• Coordinate invoice tracking, submission, and follow-through with internal finance and external vendors/partners 

• Help manage documentation, contracts, approvals, and organizational systems across marketing initiatives 

• Support preparation of campaign recaps, presentations, executive summaries, reporting documents, and internal planning materials 

• Assist in maintaining select project trackers, calendars, and organizational tools (Asana, spreadsheets, timelines, etc.) in close coordination with the Brand Operations Manager 

Brand Planning + Insight Support 

• Conduct ongoing competitive and market research across design, interiors, hospitality, luxury retail, and media 

• Gather and synthesize customer, campaign, social, and partnership insights to support brand strategy development 

• Assist in preparing campaign recaps, executive summaries, strategic presentations, and reporting materials 

• Monitor emerging design trends, cultural moments, and industry conversations relevant to the Lumens customer 

Skills and Experience:

• 2–4 years of experience in marketing coordination, brand operations, production coordination, partnerships, PR, procurement, or integrated marketing 

• Exceptional organizational and project management skills with strong attention to detail 

• Strong written and verbal communication skills 

• Ability to manage multiple projects and timelines simultaneously in a fast-paced environment 

• Comfortable coordinating across creative, editorial, marketing, vendor, and partnership teams 

• Passion for design, interiors, architecture, fashion, and luxury storytelling 

• Proficiency in Google Suite, Keynote/PowerPoint, Excel and project management tools such as Asana 

Nice to Have:

• Experience working with luxury, interiors, fashion, hospitality, or editorial brands 

• Interest in brand strategy, customer insights, or cultural trends 

What Success Looks Like:

• Product procurement workflows become more centralized, organized, and efficient across teams 

• Vendor communication and sourcing coordination operate proactively rather than reactively 

• Brand, Creative, Editorial, PR, and Experiential teams gain increased bandwidth for higher-value strategic and creative work 

• Cross-functional initiatives move more efficiently with improved visibility and organization 

• Marketing initiatives are better supported through streamlined coordination and operational consistency 

About Lumens:

As North America’s premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a discerning edit of modern lighting, furniture, and décor. Sourcing more than 400 of the most exceptional international design brands, our curated product assortment features iconic European collections as well as niche artisan creations. Our team includes certified interior designers and ALA-certified product specialists, and we’re looking for fellow design enthusiasts to join our team. 

Since June 2021, Lumens has been part of Flos B&B Italia Group, a leading global high-end design group operating a portfolio of legacy brands in the world of luxury furnishings and lighting. Driven by a purpose of “We design for a beautiful life,” the Group includes some of the most distinctive European cultural heritage products and designs for the planet, people, and culture. The Group includes FLOS, B&B Italia, Louis Poulsen, Maxalto, Arclinea, Azucena, FENDI Casa, Audo Copenhagen, and Lumens.  

Commitments:

People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter most. 

Location: Sacramento, CA / San Francisco, CA / Remote for the right candidate

Benefits: access to health benefits + 401k + 3 weeks annual paid time off

Reporting to: Contract Sales Manager

The Role:

As the primary post-sale partner for assigned contract projects, you will oversee successful project execution after orders are placed, ensuring a seamless experience for customers from project handoff through final delivery.

Working alongside Regional Contract Sales Leads, Regional Sales Consultants, manufacturers, and cross-functional business partners, you'll coordinate project milestones, manage customer communications, resolve issues proactively, and help keep complex commercial projects moving forward.

Success in this role requires exceptional organization, strong communication, sound judgment, and a collaborative mindset. If you enjoy solving problems, coordinating multiple stakeholders, and delivering outstanding customer experiences throughout the project lifecycle, we'd love to meet you.

Total Target Compensation Range: $21 - $23/hr

Key Responsibilities:

Project Management & Customer Success

·         Serve as the primary post-sale point of contact for assigned contract projects, partnering with customers and cross-functional business partners to ensure successful project execution through final delivery.

·         Manage the post-order lifecycle of assigned commercial projects, coordinating activities following order placement through project completion.

·         Provide proactive communication regarding order status, production milestones, lead time updates, shipping activity, and overall project progress.

·         Coordinate closely with customers, manufacturers, and internal business partners to resolve post-order issues, facilitate timely solutions, and keep projects moving forward.

·         Coordinate post-order project activities, including change requests, returns, replacements, warranty claims, and other project support needs.

·         Build trusted relationships through responsive communication, professionalism, and consistent follow-through, delivering an exceptional customer experience throughout the project lifecycle.

Project Coordination & Operational Support

·         Monitor project dashboards and prioritize activities to ensure projects remain on schedule and customer expectations are met.

·         Track critical project milestones, including estimated ship dates, high-value orders, aging service requests, and other post-order exceptions.

·         Collaborate with Sales, Customer Operations, Purchasing, Logistics, Finance, manufacturers, and other cross-functional business partners to support successful project execution and issue resolution.

·         Support commercial invoicing workflows and project closeout documentation in partnership with Sales and Finance.

·         Maintain proactive communication with customers and internal stakeholders throughout issue resolution and project completion.

·         Identify potential project risks early and collaborate with cross-functional partners to develop timely solutions that minimize project disruption.

Operational Excellence

·         Maintain accurate customer records, project documentation, and activity within CRM, ERP, and internal business systems.

·         Support customer communications that fall outside standard automated workflows.

·         Identify opportunities to improve project workflows, operational efficiency, and the overall customer experience.

·         Contribute to process improvement initiatives, special projects, and cross-functional efforts that strengthen the Contract Sales organization.

Core Characteristics:

·         Highly organized with exceptional attention to detail and follow-through.

·         A proactive communicator who keeps customers and business partners informed throughout the project lifecycle.

·         Calm under pressure and comfortable managing multiple projects with competing priorities.

·         Relationship-driven with a collaborative, customer-first approach to problem-solving.

·         Skilled at navigating changing priorities and resolving issues with professionalism and sound judgment.

·         Comfortable working cross-functionally across Sales, Customer Operations, Purchasing, Logistics, Finance, manufacturers, and vendor partners.

·         Motivated by delivering exceptional project experiences while contributing to overall team success.

System Qualifications:

·         2+ years of experience in project coordination, customer success, commercial operations, order management, logistics, or a related customer-facing role.

·         Experience supporting post-order project execution within a fast-paced commercial, contract, hospitality, construction, or project-based environment.

·         Strong written and verbal communication skills with a polished, professional customer-facing presence.

·         Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously.

·         Strong problem-solving skills with the ability to adapt quickly and manage competing project demands.

·         Experience using CRM, ERP, or project management platforms such as HubSpot, Salesforce, NetSuite, or similar business systems.

·         Proficiency with Microsoft Office, particularly Outlook, Excel, and Word.

·         Demonstrated ability to build collaborative relationships with customers, manufacturers, vendors, and cross-functional business partners.

Interest in architecture, interior design, commercial furnishings, lighting, or the built environment is a plus.

About Lumens:

As North America's premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a curated assortment of modern lighting, furniture, and décor from more than 400 global design brands. Our mission is to inspire and connect the world with good design through exceptional products, expertise, and service.

Since 2021, Lumens has been part of Flos B&B Italia Group, a global leader in luxury furnishings and lighting united by the purpose: We design for a beautiful life.

Commitments:

People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter most. 

Location: Sacramento, CA

Benefits: access to health benefits + 401k + 3 weeks annual paid time off