The Opportunity:

Join our team as an Inside Sales Representative! Lumens is entering an exciting new phase of growth and innovation, with the opening of our brand-new showroom in San Francisco in 2025. This role offers a unique opportunity to be a part of this exciting journey, where you will contribute to the launch and success of our state-of-the-art showroom. We are looking to create an agile, responsive, and dynamic Inside Sales Team to serve our B2B customer segment, playing a crucial role in acquiring new prospects and building those prospects into long-term customers for Lumens.

As an Inside Sales Representative, you will ensure that our Trade Partners have a best-in-class experience. This position requires you to combine superior listening and communication skills with an in-depth knowledge of our products and services. Candidates should be competitive, entrepreneurial, and have a passion for selling. You will work in a multimedia client contact environment, including calls, chats, and emails. While primarily an inbound (and later in person at our showroom) role, you will also make outbound calls to newly acquired prospects.

 The ideal candidate is an experienced luxury sales professional with exceptional phone skills, a time management expert, and someone who truly loves connecting with people. This is a unique chance to be part of a groundbreaking team at Lumens as we expand our footprint and continue to lead the industry.  

 

Responsibilities:

• Qualify and register new Trade prospects who contact us via the phone or chat
• Execute outbound welcome calls to newly self-registered Trade Partners
• Adherence to a team based daily coverage schedule
• Maintain expert level knowledge of our products and vendors
• Assist Trade Partners with product information and lead time questions via phone, chat and email
• Create and proactively manage a short timeframe quote to first order pipeline via a CRM (Netsuite)
• Meet or exceed monthly sales quotas

 

Qualifications:

• Bachelor’s degree preferred
• 3-5 years experience providing phone/chat based sales & service
• Experience with CRM tools (Netsuite preferred)
• MS OFFICE suite of products Word, Excel, PowerPoint and Outlook
• Design, home furnishing, or lighting experience preferred but not required

 

Location: San Francisco Bay Area
Compensation: $17/hr - $19/hr + commission
Benefits: Access to health benefits + 401k + 3 weeks annual paid time off

The Opportunity:

The Customer Service Representative will assist clients with their orders. This includes inquiries about order status, shipping information, product details, damages, and returns. The role also involves communicating directly with our vendors and inside sales team regarding all aspects of clients’ orders.  

Lumens distinguishes itself by having the best sales and service team in the space. So, the ideal candidate is a proven winner and can establish themselves as a leader with the current team of strong performers. This candidate has a proven track record of providing superior customer service, great attention to detail, has a strong work ethic and lead from the front mentality.  

 

Responsibilities:

• Fulfill customer inquiries via phone, email, and chat such as inventory/stock levels, order status, claims/returns, product details, and assembly issues.
• Enter orders for customers, including billing information.
• Work with inside sales team on existing and new orders, shipping quotes, returns, and other customer issues.
• Communicate with vendors about lead times, back orders, product details, claims/returns/credits.
• Enter drop ship orders on vendor’s websites.
• Use shipper software such as UPS Quantum View, and World Ship.
• Educate customers on our policies and procedures.
• Identify, research, and resolve issues.
• Be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
• Share knowledge within the team, collaborate with other team members to ensure on-going improvements in quality and service.
• Other projects and tasks as needed.

 

Qualifications:

• 3+ years of customer service experience in a retail or contact center setting.
• At least 2 years of relevant high-end retail or customer service experience preferred.
• Home Furnishings, Lighting and/or Design experience a plus.
• Strong customer service orientation and disposition.
• Technical aptitude, computer skills, especially in web-based applications, ability to handle multiple browsers simultaneously.
• Ability to work in multiple mediums simultaneously while being attentive to customers.
• Demonstrated experience with logical thinking and problem solving.
• Self-starter who is able to operate independently within a team environment.
• Phone, chat, messaging experience a plus.
• Able to work within our hours of operation*.

 

Skills:

• Able to communicate professionally verbally and in writing with customers, vendors, and peers.
• Ability to complete all tasks in a thorough and time efficient manner.
• Self-Driven, fast learning, resourceful.
• Strong work ethic with excellent reliability and attendance.
• Highly organized and detailed oriented.
• Strong phone skills.
• Friendly, yet persuasive communication approach.

• Proven record for being self-driven, fast learning, and resourceful.
• Ability to successfully manage several details at once.
• Ability to quickly learn new computer systems/programs.
• Ability to keep pace in fast growing company.
• Occasionally be required to lift up to 25 pounds.
• The noise level exposure is moderate in that it functions in an open office setting with computers and printers with light traffic.

 

The Company: 

Lumens is Enlightened by Design. We’re excited by design, too. We travel the world to find everything from authentic and iconic pieces, to the latest in contemporary interior décor, all sourced from global design brands, including exclusive pieces you won’t find anywhere else. And we’re always looking for fellow design enthusiasts to join our team.

Lumens.com launched in 2004 with one goal in mind: to be the best place to shop for lighting, fans, furniture, and accessories for people who love modern design. Since then, Lumens has become an established ecommerce pioneer and leader in lighting and mid-market and luxury home goods, offering a best-in-class customer experience with a service team composed of American Lighting Association-certified lighting and design enthusiasts serving trade professional, residential and commercial customers.

Today, Lumens is an innovative company at the forefront of good design, poised for growth with the backing of Design Holding and strategic links to world-renowned design brands Flos, Louis Poulsen, B&B Italia, Maxalto, Menu, by Lassen, Azucena and Arclinea. We’re looking for top talent with a shared vision around bringing the world’s best design products to discerning customers while seizing the opportunity to make a difference and impact the direction of the company. We are obsessed with our customers, play to win and believe in a great today and even better tomorrow. We are enlightened by design, and the future is bright at Lumens.

 

 

Location: Onsite - Sacramento, CA
Compensation: $19/hr
Benefits: access to health benefits + 401k + 3 weeks annual paid time off

The Opportunity:

The Email Marketing Specialist will support and coordinate the strategy and success of the Email & SMS marketing programs, by creating briefs for segments. The person in this role will be exposed to a high level of multiple functions to ensure that email initiatives are launched and completed on time with aligned goals and coordinated with the highest degree of accuracy and effectiveness. The ideal candidate will grow their knowledge of email and sms marketing. They have some technical ability and exposure to email/online marketing, and some experience in project management. This is a great opportunity for an organized, highly motivated individual who thrives in a fast-paced e-commerce/retail environment with a focus on executing data-driven strategies and has 2+ years of email marketing experience. 

 

Responsibilities:

• Create briefs ensure proper messaging to customers  
• Refresh creative briefs for proper segments  
• Coordinate and execute ongoing email & SMS campaigns to meet revenue goals via a mix of campaign types including conversion, engagement, retention, win-back, browse, cart abandonment and any additional campaigns that may be created 
• Supports the process of email & SMS list segmentation and email production 
• Maintaining a good relationship with internal teams and external agencies, excellent communication skills  
• Work cross-functionally with other departments such as merchandising, technology and other company departments 
• Work with the internal creative team, thoroughly QA and set up emails for sends 
• Learn how to analyze and report on key email metrics: deliverability, open rates, click-through rates, response rates, and revenue generated 
• Produce regular performance reports based on KPIs 
• Supports list growth, deliverability, and audience segmentation  
• Gathers data to create personalized email campaigns to improve personalization     
• Sets up and optimize automated messages based on the guidance from the Senior Manager  
• Regularly reviews training on the email platform to ensure we are using all possible features and find/test new areas of opportunity 
• Monitor the retail industry’s latest email marketing trends and identify potential email marketing opportunities  
• Stay up to date with all the best practices, emerging trends, and principles of email and SMS programs 
• Identifies and be proactive on any issues that may arise within the email strategy and ESP 
• Supports the program strategy to deliver revenue goals  
• Knowledge of CAN-SPAM Act and CASL for email & SMS 
• Other responsibilities as assigned

 

Qualifications:

• 2+ years of demonstrated expertise and hands-on experience in email marketing (e-commerce/retail preferred) 
• Experience working directly with an ESP (Listrak, etc.) and analytics tool (Adobe Analytics, etc.)  
• Proven track record of success in coordinating, supporting, analyzing and adjusting email marketing campaigns including customer acquisition, retention and reactivation  
• Good quantitative skills to analyze email marketing campaign results and recommend strategies for improvement  
• Ability to make data-driven business decisions  
• Effective written and verbal communication skills and outstanding attention to detail  
• Self-motivated, results-oriented, entrepreneurial, passionate, proactive, creative and a team player  
• Ability to flourish in an extremely fast-paced, high-growth environment after given guidance by the Senior Manager  
• Strong relationship building and project management skills 
• Experience with high-end, niche, or design-driven markets such as lighting or home furnishings, a plus

 

The Company:

Lumens is Enlightened by Design. We’re excited by design, too. We travel the world to find everything from authentic and iconic pieces, to the latest in contemporary interior décor, all sourced from global design brands, including exclusive pieces you won’t find anywhere else. And we’re always looking for fellow design enthusiasts to join our team. 

Lumens.com launched in 2004 with one goal in mind: to be the best place to shop for lighting, fans, furniture and accessories for people who love modern design. Since then, Lumens has become an established ecommerce pioneer and leader in lighting and mid-market and luxury home goods, offering a best-in-class customer experience with a service team composed of American Lighting Association-certified lighting and design enthusiasts serving trade professional, residential and commercial customers.

Today, Lumens is an innovative company at the forefront of good design, poised for growth with the backing The Flos B&B Italia Group and strategic links to world-renowned design brands Flos, Louis Poulsen, B&B Italia, Maxalto, Menu, by Lassen, Azucena and Arclinea. We’re looking for top talent with a shared vision around bringing the world’s best design products to discerning customers while seizing the opportunity to make a difference and impact the direction of the company. We are obsessed with our customers, play to win and believe in a great today and even better tomorrow. We are enlightened by design, and the future is bright at Lumens.

 

Location: Sacramento, CA 
Compensation: $24-26 hourly
Benefits: access to health & other benefits + 401K + 3 weeks annual paid time off

The Opportunity:

Lumens is expanding its foundational go-to-market team for its B2B business that sells to the trade (interior designers, architects, contractors, etc.). We are looking for a dynamic and enthusiastic Business Development Associate to help us grow our B2B segment. This individual will play a crucial role in increasing the pipeline of new sales opportunities among the Architect and Designer (A&D) community.

 

Responsibilities:

• Tasked with speaking to every new lead that comes into our program
• Make 75+ outbound calls a day to build client base
• Verify lead or account is eligible for trade partnership
• Probe inactive or new accounts to determine where they are purchasing, what pricing they are getting, and how we can earn their business
• Respectfully communicates with the department supervisors, other Business Development Associates, and Trade Account Managers
• Work with Account Managers, introducing qualified and interested clients for the Trade Account Manager to engage with
• Handles customers with care, empathy, and sincerity regarding their issues
• Performs other duties as assigned by management
• Successfully manage and overcome prospect objections
• Understanding a lead’s needs and effectively communicating how Lumens’ brands can meet them
• Defining the pre-sales process and consistently using NetSuite / other technology systems to document prospect interaction ensuring efficient lead management
• Ensure 100% satisfaction with all customers

Key Performance Metrics: 

• Meet and exceed leads worked, enrollment & activation targets 
• Drive retention / recurring revenue 

 

Qualifications:

• Previous experience with the design, home furnishing or lighting industries is preferred 
• Four-year degree or relevant work experience
• Excellent verbal and written communication skills with attention to detail
• Previous sales and/or Business Development experience required, particularly in outbound / sales development
• Consistent measurable over-achievement in past experiences
• High-energy, passionate, friendly, and a positive attitude
• Technically-savvy: Familiarity with NetSuite, SalesLoft, and other tech systems is preferred 

• Entrepreneurially driven and capable of advising best practices 
• Ability to forge strong business relationships over the phone
• Competitive and rigorously focused on results
• Understands e-commerce and retail 
• Resourceful and self-driven with strong work ethic
• Strong analytical skills – able to organize data to identify opportunities
• Strong negotiation skills
• Excellent verbal and written communication skills
• Sales and service mindset
• Loves design, real estate, or consumer products 

  

 

Location: Sacramento, CA 

Compensation: $19/hr + Commission 

Benefits: access to health & other benefits + 401K + 3 weeks annual paid time off