Holiday Shipping Guide for delivery by December 24th*:
Wednesday, December 17th
Friday, December 19th
Monday, December 22nd
Tuesday, December 23rd
Last day for free Ground Shipping**. Order before 2pm.
Last day for 3-Day Shipping. Order before noon.
Last day for 2-Day Shipping. Order before noon.
Last day for Next-day Delivery. Order before noon.
* This shipping guide applies only to in-stock items that ship within 1 business day and that do not ship by freight. Check for shipping method and availability on the product page. Orders must be placed before noon Pacific Time.
**Free ground shipping on orders of $50 or more within the 48 contiguous United States. Exclusions apply.
HOLIDAY CUSTOMER SERVICE HOURS
REGULAR HOLIDAY HOURS
Sunday (Nov. 30 - Dec. 21)
Wednesday, November 26
Thursday, November 27
Friday, November 28
Wednesday, December 24
Thursday, December 25
NEW YEARS EVE
Wednesday, December 31
NEW YEARS DAY
Thursday, January 1
Orders $50 and more: You pay no shipping fees (UPS or FedEx ground) to anywhere in the continental United States. Nice!
There are a few exceptions, though:
Special order, oversized and heavy items may need to be shipped by freight, and a freight shipping surcharge may be applied.
Also, some manufacturers require that we add a shipping surcharge to their products. When this is the case, you will see the shipping or freight charge listed on the product page.
Orders less than $50: We charge a flat fee for orders under $50 based on the order total.
There are a few exceptions, though:
For orders under $25, the fee is $4.95.
For orders between $25 and $50, the fee is $10.
Hawaii and Alaska
If you are shipping to Hawaii or Alaska, Lumens offers discounted standard shipping by UPS or FedEx standard shipping. The actual shipping charge (which at minimum is $24) will be calculated during checkout and is based on the order total.
When shipping to Canada, Lumens only uses Expedited and Express Saver which includes the brokerage fees in the shipping charge. This total does not include the Goods and Services Tax (GST) or customs duties which will be due upon receipt of delivery.
NOTE: Canadian orders will require additional lead times for these vendors: Blomus, Fanimation, Kichler, Marset and Minka Group (Minka Aire, Minka-Lavery, Metropolitan and George Kovacs).
You will receive an email with the adjusted estimated ship date within 2 business days of submitting your order.
*One gift per customer. Open Box items are excluded from this offer. Certain brands prohibit discounting and are excluded from this offer: Currey & Company, Besa Lighting, Corbett, Elk Lighting, George Kovacs, Hinkley, Holtkoetter, Hudson Valley, Kichler, Landmark, Maxim, ET2, Quoizel, Robert Abbey, Sonneman, Troy, Schonbek, Uttermost, Swarovski, Fatboy, Pablo, Alessi, Modern Fan, Metropolitan, MinkaAire, Minka-Lavery, Hubbardton Forge, Casablanca Fan Company, Gus, Period Arts, Hunter, Fanimation, Foscarini, Blauet, Estiluz, Fine Art Lamps, Blu Dot, Vitra, Copeland Furniture, Planterworx.
Lumens Low-Price Guarantee
In addition to our incredible specials and price promotions, Lumens is committed to offering you the lowest possible price on every product we sell, every day of the year. If you ever find the exact same product advertised for less anywhere, within 30 days of your Lumens purchase, please let us know and we will happily match that price. Keep in mind that shipping and handling fees will be taken into consideration. For example, if Lumens offers free shipping and the competitor charges for shipping, then the total price, including shipping, will be matched. We may require some form of verification of the offer and it must be made by an authorized dealer of the product, following manufacturer pricing guidelines and policies and it must be a stock item. The Low-Price Guarantee excludes clearance, closeout and returned items. Other restrictions may apply, but why not ask? For more information please contact Customer Service.
Lumens Trade Advantage
Architects, Lighting & Interior Designers, Contractors & Electricians: Make your job easier and more profitable with Lumens Trade Advantage Program.