Reviewed by 8 customers
Inaccurate Inventory and Frustrating Customer Service
Are You: Customer
Verified Buyer
Submitted as part of a sweepstakes entry
Comments about Hot Mesh Chair
I ordered these items because they were listed as in stock and ready to ship. After placing the order, Lumens placed a hold on my credit card and then notified me the items were actually not available and would be delayed. The delay caused the original card authorization to expire, which then led to a billing issue on Lumens' end. Communication from customer service was inconsistent, and resolving the billing problem required multiple follow-ups from me. Overall the experience reflected poor inventory accuracy and frustrating customer service. I would be cautious about relying on Lumens' "in stock" status when ordering.
Merchant Response
Several recent events have created a ripple effect throughout the supply chain. When manufacturers receive components later than expected, it can slow production and impact delivery timelines. We sincerely apologize for the inconvenience and truly appreciate your patience while these delays are resolved.
Inaccurate Inventory and Frustrating Customer Service
Are You: Customer
Verified Buyer
Submitted as part of a sweepstakes entry
Comments about Hot Mesh Chair
I ordered these items because they were listed as in stock and ready to ship. After placing the order, Lumens placed a hold on my credit card and then notified me the items were actually not available and would be delayed. The delay caused the original card authorization to expire, which then led to a billing issue on Lumens' end. Communication from customer service was inconsistent, and resolving the billing problem required multiple follow-ups from me. Overall the experience reflected poor inventory accuracy and frustrating customer service. I would be cautious about relying on Lumens' "in stock" status when ordering.
Merchant Response
Several recent events have created a ripple effect throughout the supply chain. When manufacturers receive components later than expected, it can slow production and impact delivery timelines. We sincerely apologize for the inconvenience and truly appreciate your patience while these delays are resolved.
Inaccurate Inventory and Frustrating Customer Service
Are You: Customer
Verified Buyer
Submitted as part of a sweepstakes entry
Comments about Hot Mesh Chair
I ordered these items because they were listed as in stock and ready to ship. After placing the order, Lumens placed a hold on my credit card and then notified me the items were actually not available and would be delayed. The delay caused the original card authorization to expire, which then led to a billing issue on Lumens' end. Communication from customer service was inconsistent, and resolving the billing problem required multiple follow-ups from me. Overall the experience reflected poor inventory accuracy and frustrating customer service. I would be cautious about relying on Lumens' "in stock" status when ordering.
Merchant Response
Several recent events have created a ripple effect throughout the supply chain. When manufacturers receive components later than expected, it can slow production and impact delivery timelines. We sincerely apologize for the inconvenience and truly appreciate your patience while these delays are resolved.
Nice looking
Verified Buyer
Nice looking, a great white and sturdy chairs. They are also stackable for easy storage.
Blu Dot Mesh chair for outdoors
Love, love...love. This is a great rather complex design, lite weight and well constructed, especially the attention to detail welding the mesh metal material to the structural tubing. Also very comfortable even without cushions.
Blu Dot
Blu Dot specializes in contemporary furniture and home furnishings with a collection of designs suited for any room. Whether you are in need of a new, modern bed frame, a well-designed dining room set or a set of patio chairs for relaxing outdoors, you'll find it in the Blu Dot furniture assortment. And you can rest assured that Blu Dot's quality is never compromised.
