Sienna 6 Drawer Dresser

I should have examined the dresser thoroughly before moving it upstairs. After moving it to second floor with some friends' help, we found out that there were only 5 drawer pulls in the box, which I thought was fine at the time. Could have been just a simple drawer pull replacement request. However, a bad hunch next morning led me to have a closer look. We found some scratches and cracks. What a bummer! Anyway, Lumens helped me get the drawer pull replacement within just a couple days. I opened the package and it was another bummer.. Guess what.. They sent a pull with mismatching screws which are too short! Find matching screws at Home Depot is not a big deal but definitely not something you expect when purchasing $2000+ furniture. I can tell that the manufacture's quality assurance team needs better performance than now. I still need to figure out if Lumens will replace the whole dresser or not. If they do, we will need help in order to take the 170lbs dresser downstairs. I give it two stars because the dresser is still very well built of good quality of wood despite the damage/package issues.