Banded LED Mini Pendant

We bought three of these pendant lights with the purpose of providing more light to our kitchen island -- success -- and to look good -- success

This rating is based more on my overall experience than the product itself. The pendant lights are well-built but look dull to me, which was disappointing after a seven-week wait. I also didn't like the thin hanging cords, so I decided to return them after a quick inspection. Then an accident happened. The heaviest part of the shade fell through the bottom of the foam packaging and shattered when I lifted it off the kitchen counter. While all other parts were securely held in foam with a bottom, this crucial piece was placed in a hollow space and prone to damage. I've attached photos to show what happened. When I reached out to customer service, I was told I could only replace the broken piece, not return the product. However, I have no intention of keeping an item that broke due to poor packaging-something I am not responsible for. I hope Lumens takes ownership of this issue promptly (without another seven-week wait) and addresses the packaging defect with the manufacturer. My entire kitchen renovation has been delayed waiting for these final pendant lights to be installed.

Pendant lights look great over counter in kitchen