Grand Bank Semi Flush Light

We waited 3 months for this to be in stock in Canada. It's been up since late August. Today it audibly 'snapped'. No one was touching it/doing anything - it was just hanging as it should be. When we checked the light, there is a vertical crack running up the 'wood' look band from the glass right up to the top. It's about 1/8 to 1/4 inch wide. Very disappointed. To remove and return it would mean an electrician's visit twice, and that's not happening. Also, once installed, we realized that the top is open, so a lot of the light goes up on the ceiling, not down. It does not throw as much light as you'd think with 2 bulbs and clear glass. That is not shown or mentioned anywhere in the info, and perhaps should be included so it's not a surprise to anyone else. FYI - it weighs a ton, which made us believe it was solid metal. The 'wood' part split shows white, so I'm thinking that part is perhaps painted plaster? I really can't recommend this light, as nice as it seems. Quality control is obviously an issue.