Luxembourg Dining Side Chair, Set of 2
by Frederic Sofia for Fermob
Reviewed by 3 customers
Product great - Lumens customer service not
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Verified Buyer
Submitted as part of a sweepstakes entry
Comments about Luxembourg Dining Side Chair, Set of 2
I ordered 2 sets of chairs. Only one set arrived. I've been in back to forth with customer service for weeks to get the second set shipped. Was told they've sent a replacement and 2 weeks later no tracker, no package. For big price items I would try to buy from somewhere with better customer support. This is $1000 dollars unaccounted for with constant follow up for resolution on my end.
Merchant Response
We are sorry to hear you had a disappointing experience. Someone from Customer Service will be reaching out to you directly to offer further assistance.
love them
Verified Buyer
light, solid, comfortable, stackable, great colors. classic.
Great Looks, Long lead time
Verified Reviewer
Everything about the Luxenbourg set is great except for the 10-12 week lead time. They were delivered within that window and the shipment was easy to track and schedule, but it is not a swift turn-around.
Fermob
Since 1953, Fermob has made its line of cheerful, quality outdoor furniture in Thoissey, France, just outside Lyon. They seek to promote the "Outdoor Lounge" way of life by designing outdoor furniture that enhances its environment while also encouraging outdoor lounging and relaxation. They use top-grade steel or aluminum to craft sleek contemporary outdoor dining furniture as well as more ornate, whimsical pieces of outdoor lounge furniture modeled on classic forms.