Gauguin Indoor/Outdoor Ceiling Fan with Light

I purchased this fan about 2 years ago. Initially it worked great. During the second year it would just start running on its own. I have an installed controller on the wall. Now that it is year 2, it only operates on one speed. I called the manufacture, who seemed to know that the problem was one of two items. One appears to be a receiving unit and the other a capacitor Those items are located at the top, where it is attacked to my 11' ceiling. I have a 3 foot pole holding the fan to the ceiling. Since it is over 1 year, the manufacture told me I would be on my one to pay to have it fixed. Of course that means hiring an election to first identify the problem and then having them return after I purchase the part. For how much this fan cost. one would think it should be covered by a multi-year warranty. .

I love this fan! I bought the light color and it has enough of the bronze through it that it isn't too light. It really moves the air, easy to install. I have it installed outside in my covered patio area.

I bought this fan 2 years ago and today the reverse stopped working... Called the company only to find I can buy the replacement part and then pay to have someone come in take the fan down and install the new part... I paid almost 500 for that fan.. Very disappointed in the fan and customer service!

fan has been up for over a year.. in covered area and never gets wet.. very rarely used and when I went to reverse the fan the other day it didnt work..its a wall remote.. It just stopped working.. Its stuck on blowing air down over a dining table.. Too expensive to not work correctly...Not happy!!

In this model, the fan blade pins are permanently attached to the motor housing. Thus, a fan blade pin failure requires replacement of the fan motor. Other model designs utilize fan blade pins that may be replaced as they screw into both the fan and the motor housing. In my opinion, this fan is an expensive item with an unacceptable design flaw.