Victo 4251 Pendant

Comments about Victo 4251 Pendant

This review has little to do with the two lights I purchased from Lumens. When I ordered the lights, the website said they were in stock and available to ship immediately. Only after ordering and giving my credit card info, did I receive an email saying it would be six plus weeks before receiving them. After nearly three months and several calls to Lumens to find out where they were--and having customer service not be able to tell me where they were or when we might expect them, I gave up and ordered two similar lights from the same company after getting confirmation that they definitely were in stock. I intended to cancel the original order as soon as I received confirmation of the second order. Timing is everything in life. When I checked my emails, I did indeed have confirmation of the second order AND an email saying the first order was finally on its way to our house. I immediately called to cancel the second order (after a mere half an hour) only to be told that it was too late to cancel the order from 30 minutes ago. Customer service told me to simply get a return label for the second order when it arrived and return it. I was assured that I wouldn't be charged the $175.00 return fee after 3 months of waiting and no one having the ability to track down where it was. Of course, when I received the email saying that you had received the returned set of lights, there was that $175.00 return fee that I had been assured would not be charged. The original lights were to be installed by our electrician and while doing so, he found that a part ( a plastic screw) was missing from one of them. Back to customer service. After my conversation with her, taking and sending a picture of the missing screw and hearing nothing back, I'm not sure we'll ever get the missing part. So, the lights are expensive but lovely, one light is missing a part, and the whole experience was a bit of a nightmare. End result, I won't be ordering any more lights from Lumens. My son-in-law is an architect and had recommended Lumens to some of his clients---after this experience, he's not sure he will continue with the recommendation.