Lumens Trade Program
Frequently Asked Questions

Trade Membership FAQ

Trade Membership FAQ Answers

  1. What is Lumens Trade?

    Lumens Trade is a dedicated program for design professionals, offering exclusive benefits to architects, interior designers, contractors, and other industry experts. Members receive 20% savings on full-priced products, personalized service, and access to over 400 luxury and design-forward brands.

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  2. Who qualifies for Lumens Trade?

    Eligible applicants include licensed interior designers, architects, contractors, home stagers, developers, and other verified professionals in the design and build industry.

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  3. What are the benefits of Lumens Trade?

    • Trade Savings: Members receive 20% savings on full-priced products.
    • Silver Trade Savings: 25% savings on full-priced products for members who spend $10,000+ net in the past 12 months (after cancellations, credits, and returns)
    • 400+ Global Brands: Explore luxury and artisanal lines across lighting, furniture, and decor.
    • Bespoke Solutions: Access to exclusive, customizable, and made-to-order products.
    • Dedicated Experts: Concierge-level support from experienced trade specialists.
    • Project-Ready Perks: Enjoy tax-exempt purchasing, volume-based discounts, and a 90-day extended return policy.
    • Exclusive Access: Invitations to trade-only events, product previews, and industry trade shows.
    • Collaborative Opportunities: Potential for broader partnerships, UGC, or shared content. Reach out to [email protected] and follow us on Instagram, Facebook, LinkedIn, and Pinterest.


    Exclusions apply. Some brands do not participate in Trade discounts or promotional events. Back to Top

  4. How do I apply for Lumens Trade?

    Verified design professionals can apply online by submitting a short application. To confirm eligibility, you’ll need to provide one of the following: a business license, website, or professional business social media account.

    Once your application is reviewed and approved (typically within one business day, depending on volume), your Trade pricing will automatically appear when you log in.

    If you place an order before approval, you can contact us within three business days of purchase to have eligible Trade pricing applied retroactively.

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  5. How quickly will I be approved?

    Applications are reviewed during business days. Most are approved within one business day, but the process may take a few business days depending on volume.

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  6. Do Trade members receive better pricing during sales?

    Yes. Lumens Trade pricing always reflects our best available price. During promotional windows, your Trade savings—whether 20% for base tier or 25% for Silver tier—will match or exceed consumer sale pricing where eligible.

    Note: Some brands do not participate in sale events or additional promotions. Exclusions apply.

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  7. Do you offer price matching?

    Yes, Lumens offers price matching on qualifying products sold by authorized retailers. Requests are reviewed and approved at Lumens’ discretion. Visit our Price Matching page for full details or contact [email protected] or 877-875-3619 for assistance.

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  8. Are there brands or products not eligible for Trade pricing?

    A small number of brands are excluded from Trade pricing for both Trade and Silver Trade members. For a list of those exclusions, please reach out to [email protected] or 877-875-3619.

    Exclusions apply across all tiers, including Silver Trade.

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  9. Are there exclusive products for Lumens Trade members?

    Yes. Lumens Trade members gain access to select products and collections that are exclusive to the trade community. Browse Trade Exclusives.

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  10. What if I work on large-scale or commercial projects?

    For commercial, hospitality, or contract needs, our dedicated Contract team can offer additional pricing support, quotes, and project assistance. Contact [email protected] or call (877) 213-0325 to connect with a specialist.

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  11. Can I combine Trade pricing with other discounts?

    Yes. Select promotional codes, including Private Sale and Flash Sale, can be applied on top of your Trade price when eligible; sign up for email and SMS to be notified of applicable offers.

    Exclusions apply. Not all brands or products are eligible for additional promotions.

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  12. Can Lumens Trade help with product customization?

    Yes. We work with a wide range of brands that offer made-to-order or customizable products. Our team can help tailor materials, finishes, dimensions, and more to bring your vision to life and meet your unique project needs. Begin browsing customizable designs here, and then reach out to our team at [email protected] to begin the process.

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  13. What are the Lumens Trade tiers?

    Currently, Lumens Trade has two tiers:

    • Trade: 20% savings on full-priced products.
    • Silver Trade: 25% savings on full-priced products for members who spend $10,000+ net in the previous 12 months (after cancellations, credits, and returns).
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  14. How does Lumens calculate my tier?

    Your tier is determined by your rolling 12-month net spend—the total amount you’ve spent after cancellations, credits, and returns are subtracted.

    • Tier calculations are run on the 1st day of each month.
    • If you qualify for a higher tier, you’ll be promoted by the 3rd day of the month.
    • Tier eligibility is also reviewed annually on January 1, when members may be promoted or demoted based on their prior year’s spend.
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  15. What is the Silver Trade Tier?

    The Silver Trade Tier rewards our most active partners with even greater savings.

    • 25% Trade Savings: Trade members who spend $10,000+ net (after cancellations, credits, and returns) in the past 12 months will automatically receive 25% off full-priced products.
    • Automatic Upgrade: Rolling 12-month spend is reviewed monthly; eligible members are promoted to Silver status by the 3rd of each month.
    • Annual Review: Silver status is retained through the end of the calendar year, even if spend dips below the threshold.
    • No Codes Needed: Your 25% savings will be reflected automatically when you’re logged into your Trade account.
    • Same Exclusions Apply: Brand exclusions for base Trade pricing also apply to Silver.
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  16. If I reach a new tier mid-year, how long do I keep it?

    If you qualify for a higher tier during the year, you’ll keep that status through the end of the calendar year, even if your spend later drops below the threshold. On January 1, all members are re-evaluated and could be moved down a tier if they no longer meet the spend requirement.

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  17. When does my spend count toward my tier?

    Your tier progress is based on the date you place your order. Any cancellations or returns are deducted from your total spend and could impact tier status.

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  18. How do refunds or cancellations affect my tier?

    Refunds and cancellations reduce your net spend. If the reduction causes your rolling 12-month spend to fall below the tier threshold, it could impact your eligibility during the next monthly or annual review.

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  19. How do I check my tier?

    Your tier will be visible when you’re logged into your account on your My Account page and on product detail pages. Your sales representative can also confirm your tier.

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