Reviewed by 1 customer
Disappointing light, disappointing customer service
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Verified Buyer
Submitted as part of a sweepstakes entry
Comments about Groove 5CCT LED Chandelier
I purchased the Groove fixture online without seeing it in person, and unfortunately, it looked much cheaper and flimsier than expected. I had my electrician hang it briefly—no more than five minutes—to check the lighting, and it failed to adequately illuminate the dining room. The fixture's thin hanging wire made it appear inexpensive and poorly made. When I attempted to return it, Lumens declined, citing a policy against returns of installed lights—even though it was barely hung and remains in its original packaging, unused. Customer service was unhelpful and never followed up as promised. I'm now out hundreds of dollars and left with a light I'll never use. I had planned to purchase several other fixtures through their trade program, but after this experience, I won't be buying from Lumens again. Very disappointing.
Merchant Response
We are sorry to hear you had a disappointing experience. Someone from Customer Service will be reaching out to you directly to offer further assistance.
ET2 Lighting
ET2 Contemporary Lighting was established in 2004 by Jacob Sperling as a contemporary lighting complement to the more traditional offerings of its parent company, Maxim Lighting International. Based in City of Industry in California (alongside Maxim), ET2 was a success from the very beginning, tapping into the need for artful, intriguing--and cost effective--modern lighting for the home and hospitality.
