FREE SHIPPING On Most Orders
Plus, save extra 5% with code TAKE5    Exclusions apply 

How may we help? Most questions can be answered using the links to the left or in our FAQs.
If you still need assistance, please use this form to send us an email or view our additional contact information below.

 

For the most up-to-date order information or to start the return process, view Order Status.

 

 

If you need to cancel or change an order please call or chat with us during our normal business hours.

 

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Contact Customer Service

Call Lumens.com Customer Service at (877) 445-4486

Hours

Monday – Friday
6am to 5pm Pacific

Saturday
7am to 3:30pm Pacific

Fax: (916) 444-5885


Corporate Office & General Inquiries

2020 L Street LL10
Sacramento, CA 95811

Phone: (877) 445-4486
Fax: (916) 444-5885


Trade Advantage Program

Architects, designers, contractors and other design professionals enjoy trade pricing, a dedicated account manager and exclusive perks. Join our program today. Click here to apply, email us at [email protected], or call (877) 875-3619 to speak with a sales consultant.


Hours

Monday – Friday
6am to 5pm Pacific


Contract Services

Our dedicated contract sales team provides volume pricing, customized quotes and project management support for order tracking and post-purchase logistics. Reach our contract sales team by phone at (877) 213-0325 or email us at [email protected].


Hours

Monday – Friday
6am to 3:30pm Pacific


Press & Media Inquiries

Email Press Team


Catalog Opt Out

Please use this form to opt out of receiving the Lumens catalog.

Some brands are excluded.

&Tradition, Alessi, Artek, Arteriors, B&B Italia, Bambrella, BDI, Bernhardt Design, Big Ass Fans, Blomus, Blu Dot, Calligaris, Cappellini, Carl Hansen, Casablanca Fan Company, Cerno, Cherner Chair Company, Chilewich, Copeland Furniture, Corbett Lighting, Craftmade Fans, Cyan Design, Davide Groppi, dweLED, EcoSmart Fire, Eglo, Ethnicraft, Fanimation Fans, Fatboy, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Fritz Hansen, Gabriel Scott, Gan Rugs, Generation Lighting, George Kovacs, Greenington, Gus Modern, Heller, Herman Miller, Hinkley, Hubbardton Forge, Hudson Valley Lighting, Humanscale, Hunter Fans, Huppe, Iittala, J. Adams & Co., Juniper Design, Kebe, Knoll, Lafer, Lafuma, Lechuza, Loll Designs, Loloi, Louis Poulsen, Lyon Beton, LZF, Magis, Marset, Metropolitan Lighting, Midj, Minka Aire Fans, Minka-Lavery, Mitzi, Modern Fan Company, Modern Forms, Modloft, Modloft Black, Moooi Carpets, Nanimarquina, Nomon, Oxygen Lighting, Pablo Designs, Petite Friture, Poltrona Frau, QLOCKTWO, Quorum International, Regina Andrew, Roll & Hill, RS Barcelona, Schonbek, Secto Design, SONNEMAN Lighting, Steelcase, Stickbulb, Teckell, Terzani, The Great Outdoors: Minka-Lavery, Toulemonde Bochart, Troy Lighting, Vibia, Visual Comfort Architectural, Visual Comfort Fan, Visual Comfort Modern, Visual Comfort Signature, Visual Comfort Studio, Vitra, Vondom, WAC Lighting, ZANEEN design. Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. All open-box, clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.

Discount does not apply to furniture, clearance or open-box items.

Brand exclusions:

*Exclusions apply. Certain brands prohibit discounting and are excluded from this offer:

&Tradition, Alessi, Artek, Arteriors, B&B Italia, Bambrella, BDI, Bernhardt Design, Big Ass Fans, Blomus, Blu Dot, Calligaris, Cappellini, Carl Hansen, Casablanca Fan Company, Cerno, Cherner Chair Company, Chilewich, Copeland Furniture, Corbett Lighting, Craftmade Fans, Cyan Design, Davide Groppi, dweLED, EcoSmart Fire, Eglo, Ethnicraft, Fanimation Fans, Fatboy, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Fritz Hansen, Gabriel Scott, Gan Rugs, Generation Lighting, George Kovacs, Greenington, Gus Modern, Heller, Herman Miller, Hinkley, Hubbardton Forge, Hudson Valley Lighting, Humanscale, Hunter Fans, Huppe, Iittala, J. Adams & Co., Juniper Design, Kebe, Knoll, Lafer, Lafuma, Lechuza, Loll Designs, Loloi, Louis Poulsen, Lyon Beton, LZF, Magis, Marset, Metropolitan Lighting, Midj, Minka Aire Fans, Minka-Lavery, Mitzi, Modern Fan Company, Modern Forms, Modloft, Modloft Black, Moooi Carpets, Nanimarquina, Nomon, Oxygen Lighting, Pablo Designs, Petite Friture, Poltrona Frau, QLOCKTWO, Quorum International, Regina Andrew, Roll & Hill, RS Barcelona, Schonbek, Secto Design, SONNEMAN Lighting, Steelcase, Stickbulb, Teckell, Terzani, The Great Outdoors: Minka-Lavery, Toulemonde Bochart, Troy Lighting, Vibia, Visual Comfort Architectural, Visual Comfort Fan, Visual Comfort Modern, Visual Comfort Signature, Visual Comfort Studio, Vitra, Vondom, WAC Lighting, ZANEEN design

Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. Clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.

Make an online purchase now through 7/9/24 to earn $75 off a future purchase.​

Terms & Conditions: Only web orders eligible. Must be opted in to Lumens email to receive the offer. Redemption period 8/1 – 8/5 $75 off a purchase of $500 or more during the redemption period. Web orders only. One coupon code per subscriber. Some restrictions apply.

Brand exclusions:

Alessi, Artek, Arteriors, Artkalia, B&B Italia, Bambrella, BDI, Bernhardt Design, Blomus, Blu Dot, Calligaris, Cane-line, Carl Hansen, Cherner Chair Company, Chilewich, Copeland Furniture, Driade, dweLED, Ethnicraft, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Gan Rugs, Greenington, Gus Modern, Heller, Herman Miller ...  + See More