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If you still need assistance, please use this form to send us an email or view our additional contact information below.

 

For the most up-to-date order information or to start the return process, view Order Status .

 

 

If you need to cancel or change an order please call or chat with us during our normal business hours.

 

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Contact Customer Service

Call Lumens.com Customer Service at (877) 445-4486

 

Hours

Monday – Friday
6am to 5pm Pacific

Saturday
7am to 3:30pm Pacific


Holiday Hours

 

Thanksgiving 11/28/24 – Closed
Black Friday 11/29/24 – Open 6am to 5pm Pacific
Cyber Saturday 11/30/24 – Open 7am to 3:30pm Pacific
Cyber Sunday 12/1/24 – Open 7am to 3:30pm Pacific
Christmas Day 12/25/24 – Closed
New Year’s Day 1/1/25 – Closed


Trade Advantage Program

 

Architects, designers, contractors and other design professionals enjoy trade pricing, a dedicated account manager and exclusive perks. Join our program today. Click here to apply , email us at [email protected] , or call (877) 875-3619 to speak with a sales consultant.

 

Hours

Monday – Friday
6am to 5pm Pacific


Contract Services

 

Our dedicated contract sales team provides volume pricing, customized quotes and project management support for order tracking and post-purchase logistics. Reach our contract sales team by phone at (877) 213-0325 or email us at [email protected] .

 

Hours

Monday – Friday
6am to 3:30pm Pacific


Press & Media Inquiries

Email Press Team


Catalog Opt Out

Please use this form to opt out of receiving the Lumens catalog.

Some brands are excluded.

&Tradition, Alessi, Artek, Arteriors, B&B Italia, Bambrella, BDI, Bernhardt Design, Big Ass Fans, Blomus, Blu Dot, Calligaris, Cappellini, Carl Hansen, Casablanca Fan Company, Cerno, Cherner Chair Company, Chilewich, Copeland Furniture, Corbett Lighting, Craftmade Fans, Cyan Design, Davide Groppi, dweLED, EcoSmart Fire, Eglo, Ethnicraft, Fanimation Fans, Fatboy, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Fritz Hansen, Gabriel Scott, Gan Rugs, Generation Lighting, George Kovacs, Greenington, Gus Modern, Heller, Herman Miller, Hinkley, Hubbardton Forge, Hudson Valley Lighting, Humanscale, Hunter Fans, Huppe, Iittala, J. Adams & Co., Juniper Design, Kebe, Knoll, Lafer, Lafuma, Lechuza, Loll Designs, Loloi, Louis Poulsen, Lyon Beton, LZF, Magis, Marset, Metropolitan Lighting, Midj, Minka Aire Fans, Minka-Lavery, Mitzi, Modern Fan Company, Modern Forms, Modloft, Modloft Black, Moooi Carpets, Nanimarquina, Nomon, Oxygen Lighting, Pablo Designs, Petite Friture, Poltrona Frau, QLOCKTWO, Quorum International, Regina Andrew, Roll & Hill, RS Barcelona, Schonbek, Secto Design, SONNEMAN Lighting, Steelcase, Stickbulb, Teckell, Terzani, The Great Outdoors: Minka-Lavery, Toulemonde Bochart, Troy Lighting, Vibia, Visual Comfort Architectural, Visual Comfort Fan, Visual Comfort Modern, Visual Comfort Signature, Visual Comfort Studio, Vitra, Vondom, WAC Lighting, ZANEEN design. Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. All open-box, clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.

Discount does not apply to furniture, clearance or open-box items.

Brand exclusions:

*Exclusions apply. Certain brands prohibit discounting and are excluded from this offer:

&Tradition, Alessi, Artek, Arteriors, heatscope, BDI, Calligaris, Capital Lighting, Cerno, Cherner Chair Company, Fatboy, Fermob, Fritz Hansen, Gan Rugs, Gus Modern, Heller, Herman Miller, Hubbardton Forge, Huppe, Iittala, Juniper Design, Lafer, Lechuza, Marset, Minka Aire Fans, Modern Fan Company, Nanimarquina, Pablo Designs, Vondom, Secto Design, Terzani, Vitra, Vibia, FLOS, Louis Poulsen, RS Barcelona, Nomon, Hudson Valley Lighting, Mitzi, Troy Lighting, Corbett Lighting, Loloi, Chilewich, Toulemonde Bochart, Hinkley, Gabriel Scott, Petite Friture, Moooi Carpets, EcoSmart Fire, Regina Andrew, Fredrick Ramond, Roll & Hill, J. Adams & Co., B&B Italia, Davide Groppi, Steelcase, Cappellini, Poltrona Frau, Sonneman, Kuzco, Alora, Alora Mood, Visual Comfort Signature, Visual Comfort Modern, Visual Comfort Studio, Visual Comfort Fan, Visual Comfort Architectural, Generation Lighting, Artcraft, Justice Design Group, Four Hands, Uttermost, Lark, WAC, dweled, modern forms, currey & company

Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. Clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.

Brand exclusions:

*Exclusions apply. Certain brands prohibit discounting and are excluded from this offer:

Brands, &Tradition, Alessi, Alora, Alora Mood, Artek, Asano, Astep, B&B Italia, BDI, Calligaris, Capital Lighting, Cappellini, Cherner Chair Company, Conmoto, Coolicon, Currey & Company, EcoSmart Fire, Essey, Eurofase, FLOS, Foldability, Foscarini, Fredrick Ramond, Fritz Hansen , Generation Lighting, George Kovacs, heatscope, Hinkley, Hubbardton Forge, Huppe, Iittala, Junghans, Kuzco, Lafer, Lark, Le Klint, Lechuza, Louis Poulsen, Made By Hand, Melogranoblu, Metropolitan Lighting, Midgard, Minka Aire Fans, Minka-Lavery, Modern Fan Company, Moooi Carpets, Nomon, Nora , Nyta, Original BTC, Poltrona Frau, Produzione Privata, Qlocktwo, Regina Andrew, Roll & Hill, RS Barcelona, Savoy House, Structures, Terzani, The Great Outdoors: Minka-Lavery, Toulemonde Bochart, Vibia, Visual Comfort Architectural, Visual Comfort Fan, Visual Comfort Modern, Visual Comfort Signature, Visual Comfort Studio, Vitra, Yamagiwa

Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. Clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.

Make an online purchase now through 7/9/24 to earn $75 off a future purchase.​

Terms & Conditions: Only web orders eligible. Must be opted in to Lumens email to receive the offer. Redemption period 8/1 – 8/5 $75 off a purchase of $500 or more during the redemption period. Web orders only. One coupon code per subscriber. Some restrictions apply.

Brand exclusions:

Alessi, Artek, Arteriors, Artkalia, B&B Italia, Bambrella, BDI, Bernhardt Design, Blomus, Blu Dot, Calligaris, Cane-line, Carl Hansen, Cherner Chair Company, Chilewich, Copeland Furniture, Driade, dweLED, Ethnicraft, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Gan Rugs, Greenington, Gus Modern, Heller, Herman Miller ...  + See More